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Go back Humber and North Yorkshire Integrated Care Board (857)

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The post is part of an effective administration team whose responsibility it is to provide high-quality administration to the Complex Care Team, particularly in relation to S117 Aftercare.

The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day-to-day issues that arise and seek management support as required.

The post is part of an effective administration team whose responsibility it is to provide high-quality administration to the Complex Care Team, particularly in relation to S117 Aftercare.

The post holder will often be required to work using their own initiative and autonomously and is expected to respond to day-to-day issues that arise and seek management support as required.

An exciting opportunity has arisen for a part-time band 3 Administrative Assistant for the Mental 117 covering Hull, East Riding and North Lincolnshire. The successful applicant is able to work remotely so we welcome applications from across Humber and North Yorkshire.

You will be working to support the administration and coordination of the processes for the delivery of 117 aftercare for Humber and North Yorkshire Health and Care Partnership. You will act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist enquiries and referring to others as required.

You should have NVQ Level 3 or equivalent previous experience, knowledge of Microsoft Office including Outlook, Word, and Excel, and English & Math GCSE (or equivalent) and be able to demonstrate you are a clear communicator with good written and telephone skills. You should be able to work on own initiative, prioritising own work to meet deadlines.

• Act as a first point of contact for the S117 Complex Care Team, dealing with routine and specialist enquiries and referring to others as required.
• Ensure that the ICB has documentation that demonstrates an individual is eligible for S117.
• Provide high-quality administrative support to the functions of the S117 Team.
• Communicate sensitive information to families of clients with complex needs.
• Provide a customer relationship management service via telephone, email, internet or other contact channels.
• Produce correspondence and communications ensuring accuracy and that they are produced in line with procedural documentation.
• Receive, transmit, record and retrieve information and manage, present and share data as appropriate.
• Update and check patient information on CHC/S117 Systems/databases and other relevant systems to ensure accuracy of data.
• Input into and support reporting and monitoring functions as required.
• Contribute to the development of local policies and procedures.
• Liaise with providers, local authorities, health colleagues and members of the public regarding NHS CHC, FNC and Section 117.
• File in appropriate formats and ensure suitable storage or distribution.
• Receive incoming post, faxes and e-mails and distribute to the team.
• Draft and type letters and reports to professionals and members of the public.
• Act as first point of call for new referrals and ensure the correct information is received, scanned, recorded and triaged to the relevant member of staff following data protection policies.
• Attend statutory training and keep up to date with personal developments.
• Use your own skills and experience to educate other professionals in the department to develop a wide range of experience within the team.
• Maintain confidentiality at all times.
• Carry out any other duties as needed by the department on behalf of the ICB.
• Exposed to distressing circumstances around patient care and distressed relatives.

• Excellent communication skills (verbal and written)
• Excellent numeracy and literacy skills
• Able to produce accurate and timely work
• Focus on delivering a customer-oriented service
• Capable of problem solving and proactive in forward planningse
• Understand information from a wide range of professional disciplines; financial, clinical and information staff from within the NHS.
• Identifies and takes responsibility for own development
• Mature and confident approachli>
• Motivated and enthusiastic
• Team player
• Ability to prioritise own workload
• Approachable and adaptable
• Ability to produce reports in usable graphic/chart format

• Managing own workload and working on own initiative
• Previous experience of working in an office environment
• Ability to problem solve and work within a pressured, sensitive environment
• Previous NHS experience
• Experience working with systems/database

• Educated to NVQ Level 3 in Business Administration or equivalent experience and ability to understand a range of work procedures and practices, some of which are non-routine.
• Proficient in using Microsoft Office.

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Humber and North Yorkshire Integrated Care Board (857)