Jobs in Gloucester, United Kingdom

Customer Service Manager | Gradient Sports (Jobs in Sports Performance Analysis)

Gradient Sports is an angel-backed sports analytics company focused on global football (soccer). Our mission is to be the authority on player performance by providing unparalleled insights and analysis that empower clubs, broadcasters, and fans to make informed decisions and elevate the global understanding of football.

Gradient is at the forefront of the rapidly growing sports data industry, building the next generation of data and analytics infrastructure for the beautiful game. At Gradient, we build digital products that power direct fan engagement and the sporting operations of clubs in the world’s biggest competitions.

Gradient is seeking a Customer Success Manager with a passion for football and data analytics to help our customers unlock the full value of our products. Sitting within the Commercial Team and reporting to the Head of Growth, you’ll be the primary point of contact for a portfolio of clubs, leagues, and media organizations, building relationships, driving adoption, and ensuring satisfaction and retention.

As a key post-sales partner, you’ll lead onboarding, deliver data-driven insights, and provide ongoing support across our products. You’ll work closely with our Product, Marketing, and Insights teams to champion the voice of the customer, influence roadmap priorities, and help shape the experience for every user. You’ll also collaborate with our Commercial leaders to identify upsell opportunities and support renewal conversations.

This role is a great fit for someone who takes ownership, brings energy, communicates with clarity, and enjoys solving problems in close partnership with customers. You’ll need to be comfortable switching between big-picture thinking and detail-oriented execution, and confident working across both technical and non-technical teams.

This is a full-time, remote position. Candidates must be based in the United Kingdom or Europe and able to travel periodically for customer visits and team meetups.

• Present Gradient products, tools, education materials, and analysis to customers - both online and in person.
• Communicate daily with internal stakeholders on strategy, analysis, and customer problem-solving.
• Coordinate cross-functionally with Insights, Product, Marketing, and Growth to ensure a seamless customer experience.
• Lead onboarding for new customers and support rollouts of new products to existing accounts.
• Deliver ongoing product education and training to drive engagement and adoption.
• Provide both proactive and reactive customer support across a range of technical and strategic topics.
• Assist in the creation of sales enablement, training, and educational materials to support internal and external stakeholders.

• 3-5 years of professional experience in customer success, data analysis, performance support, or a related role, ideally within sport or technology.
• Experience working with data and presenting analysis in a high-performance setting.
• Strong communication and interpersonal skills, with a track record of building relationships with diverse stakeholders.
• Proven ability to work independently and lead cross-functional collaboration - especially within distributed, remote teams.
• Analytical mindset with the ability to interpret data and deliver clear, actionable insights to both technical and non-technical audiences.
• A deep interest in sport and a working knowledge of the global football landscape.
• Willingness and ability to travel for customer visits and industry events across the UK, Europe, and other international markets as needed.
• Bachelor’s degree or equivalent professional experience in a relevant field (e.g., sport science, analytics, business, or a technical discipline).

Gradient is proud to be an Equal Employment Opportunity employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.

Join us in revolutionizing how football teams leverage data and analytics to gain a competitive edge.