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Remote-First: Global Head of Revenue Management & CS
Job summary
A growing software company in the hospitality sector is seeking a Head of Account Management (Revenue Management) to lead their global Customer Success organization. The ideal candidate will have over 7 years of experience in Customer Success, strong analytical skills, and a deep understanding of hospitality revenue management. They will be responsible for defining strategies and managing a team to enhance customer satisfaction and retention. The role offers flexibility with a remote-first work model, competitive benefits, and a collaborative team environment.
Benefits
Qualifications
- 7+ years of experience in Customer Success, Account Management, or Client Services, with 3+ years in leadership roles.
- Experience working with or within hotel technology companies.
- Deep understanding of hospitality revenue management principles.
Responsibilities
- Define and execute the global Customer Success strategy.
- Build, lead, and mentor a team of Revenue Account Managers.
- Serve as the executive sponsor for key enterprise accounts.
Skills
Education
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.