Remote-First: Global Head of Revenue Management & CS

Methodfi; Remote; GBP 80,000 - 100,000; Full time

Job summary

A growing software company in the hospitality sector is seeking a Head of Account Management (Revenue Management) to lead their global Customer Success organization. The ideal candidate will have over 7 years of experience in Customer Success, strong analytical skills, and a deep understanding of hospitality revenue management. They will be responsible for defining strategies and managing a team to enhance customer satisfaction and retention. The role offers flexibility with a remote-first work model, competitive benefits, and a collaborative team environment.

Benefits

Remote-First Model

Growth and Development

Flexible Hours

Access to Headspace

Access to BetterHelp

Qualifications

• 7+ years of experience in Customer Success, Account Management, or Client Services, with 3+ years in leadership roles.
• Experience working with or within hotel technology companies.
• Deep understanding of hospitality revenue management principles.

Responsibilities

• Define and execute the global Customer Success strategy.
• Build, lead, and mentor a team of Revenue Account Managers.
• Serve as the executive sponsor for key enterprise accounts.

Skills

Customer Success leadership

Strong analytical mindset

Executive communication skills

Stakeholder management

Education

Experience in Customer Success, Account Management, or Client Services

7+ years of experience

Experience working with hotel technology

Job description

A growing software company in the hospitality sector is seeking a Head of Account Management (Revenue Management) to lead their global Customer Success organization. The ideal candidate will have over 7 years of experience in Customer Success, strong analytical skills, and a deep understanding of hospitality revenue management. They will be responsible for defining strategies and managing a team to enhance customer satisfaction and retention. The role offers flexibility with a remote-first work model, competitive benefits, and a collaborative team environment.