Remote Advanced Tech Support - Unified Analytics (UAA)

Ciena Corporation; Remote; GBP 50,000 - 70,000; Full time

Job summary

A leading technology company is seeking an Advanced Technical Support Specialist in London. The role involves providing support for Unified Assurance and Analytics, resolving complex customer issues, and developing automation solutions. Candidates should have a degree in Computer Science or Engineering and 3+ years of technical support experience in telecom. Strong skills in Linux, scripting, and programming are essential. This position fosters collaboration across global teams and offers a flexible work environment.

Qualifications

• 3+ years in software technical support, preferably in telecom or network management domains.
• Strong analytical, debugging, and communication skills with a customer-first approach.
• Ability to work independently and collaborate across a globally distributed team.

Responsibilities

• Provide advanced post-sales support for the Unified Assurance and Analytics (UAA) and Blue Planet product suite.
• Diagnose and resolve production and non-production issues in collaboration with internal teams.
• Develop Unix/Shell scripts to automate monitoring, data collection, and alarm generation.

Skills

Linux

Scripting (Shell)

Java

Python

PostgreSQL

Kafka

Kubernetes

Docker

Education

Bachelor's or Master’s degree in Computer Science, Engineering, or related field

Tools

tcpdump

Nagios

GitHub

JIRA

Job description

A leading technology company is seeking an Advanced Technical Support Specialist in London. The role involves providing support for Unified Assurance and Analytics, resolving complex customer issues, and developing automation solutions. Candidates should have a degree in Computer Science or Engineering and 3+ years of technical support experience in telecom. Strong skills in Linux, scripting, and programming are essential. This position fosters collaboration across global teams and offers a flexible work environment.