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Customer Retention Specialist – Hybrid, Bonus Eligible
Job summary
A growing technology company seeks a Customer Loyalty Executive in Glasgow to enhance customer retention and satisfaction. You'll manage customer relationships, resolve issues, and intervene when clients show dissatisfaction. We're looking for someone with proven customer service experience, strong communication skills, and the ability to handle difficult conversations. The role offers a hybrid working arrangement, an attractive salary of up to £25k, and a monthly bonus, fostering a supportive environment that values personal growth and collaboration.
Benefits
Qualifications
- Proven customer service experience, ideally handling complaints or escalations.
- Excellent phone manner and ability to de-escalate situations.
- Strong organizational skills with attention to detail.
- Experience working under pressure and multitasking.
Responsibilities
- Contacting customers who've submitted leaving notifications or showing churn risk.
- Running retention conversations to understand what's going wrong.
- Creating service improvement plans addressing customer needs.
- Cross-selling value-add services to improve customer experience.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.