Guest Experience Host - Front Desk at a 4-Star Hotel

Peoplebank; Glasgow; On-site; GBP 22,000 - 26,000; Full time

Job summary

A luxury hotel in Glasgow is seeking a professional Receptionist who will be the first point of contact for guests, providing excellent customer service and managing check-in and check-out procedures. The ideal candidate will have strong communication skills and the ability to handle inquiries and complaints efficiently. This role is essential in ensuring memorable guest experiences, reflecting the hotel's commitment to high standards of warmth and hospitality.

Benefits

Pension Scheme

Discounted Hotel Stays across our 7H Portfolio

Discounted Food and Beverage across our 7H Portfolio

Qualifications

• Friendly and professional demeanor.
• Ability to handle guest enquiries and complaints effectively.
• Strong organizational skills.

Responsibilities

• Welcome guests warmly and provide excellent customer service.
• Manage check-in and check-out procedures accurately.
• Handle guest reservations and coordinate with housekeeping.

Skills

Customer service

Communication

Multitasking

Job description

A luxury hotel in Glasgow is seeking a professional Receptionist who will be the first point of contact for guests, providing excellent customer service and managing check-in and check-out procedures. The ideal candidate will have strong communication skills and the ability to handle inquiries and complaints efficiently. This role is essential in ensuring memorable guest experiences, reflecting the hotel's commitment to high standards of warmth and hospitality.