Hybrid Customer Service Underwriter in Glasgow

NFU Mutual Group; Glasgow; Hybrid; GBP 40,000 - 60,000; Full time

Job summary

A leading insurance company in Scotland is seeking a Customer Service Underwriter to support clients in their insurance needs. This is an entry-level role with no prior insurance experience required. The position offers extensive training, hybrid working options, and a supportive environment focused on employee development. Successful candidates will possess strong communication skills, resilience, and a commitment to delivering excellent customer service. Competitive salary with additional bonuses and benefits are part of the package.

Benefits

Annual bonus up to 10%

Contributory pension scheme

25 days annual leave

Family-friendly policies

Health and wellbeing plan

Employee Volunteering scheme

Life Assurance cover

Qualifications

• Experience in customer-facing roles, especially phone-based.
• Ability to adapt communication style to different situations.
• Logical decision-making skills.

Responsibilities

• Assess customer inquiries and make informed underwriting decisions.
• Communicate with agencies to support customer insurance needs.
• Participate in ongoing training and risk assessment education.

Skills

Customer focus

Communication skills

Critical thinking

Problem-solving

Resilience

Time management

Job description

A leading insurance company in Scotland is seeking a Customer Service Underwriter to support clients in their insurance needs. This is an entry-level role with no prior insurance experience required. The position offers extensive training, hybrid working options, and a supportive environment focused on employee development. Successful candidates will possess strong communication skills, resilience, and a commitment to delivering excellent customer service. Competitive salary with additional bonuses and benefits are part of the package.