Customer Retention Specialist – Hybrid, Bonus Eligible

Dubizzle Limited; Glasgow; Hybrid; GBP 21,000 - 25,000; Full time

Job summary

A growing technology company seeks a Customer Loyalty Executive in Glasgow to enhance customer retention and satisfaction. You'll manage customer relationships, resolve issues, and intervene when clients show dissatisfaction. We're looking for someone with proven customer service experience, strong communication skills, and the ability to handle difficult conversations. The role offers a hybrid working arrangement, an attractive salary of up to £25k, and a monthly bonus, fostering a supportive environment that values personal growth and collaboration.

Benefits

24 Days Annual Leave + Bank Holidays

Birthday Leave

Volunteering Days

Employee Assistance Program - Free mental health support

Hybrid Working Policy - Post Probation

Qualifications

• Proven customer service experience, ideally handling complaints or escalations.
• Excellent phone manner and ability to de-escalate situations.
• Strong organizational skills with attention to detail.
• Experience working under pressure and multitasking.

Responsibilities

• Contacting customers who've submitted leaving notifications or showing churn risk.
• Running retention conversations to understand what's going wrong.
• Creating service improvement plans addressing customer needs.
• Cross-selling value-add services to improve customer experience.

Skills

Strong communication

Problem solving

Resilience

Empathy

Organizational skills

Tools

CRM systems

Job description

A growing technology company seeks a Customer Loyalty Executive in Glasgow to enhance customer retention and satisfaction. You'll manage customer relationships, resolve issues, and intervene when clients show dissatisfaction. We're looking for someone with proven customer service experience, strong communication skills, and the ability to handle difficult conversations. The role offers a hybrid working arrangement, an attractive salary of up to £25k, and a monthly bonus, fostering a supportive environment that values personal growth and collaboration.