Hybrid jobs in United States
Senior Service Designer: Shape Mortgage Experience
Nationwide Building Society
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Croud Inc Ltd
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Nisbets Plc
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Lloyds Bank plc
Senior Service Designer: Shape Mortgage Experience
Job summary
A prominent building society is seeking a Senior Service Designer to enhance customer experiences in Dunfermline and surrounding regions. The role involves creating aligned business narratives and service improvements, collaborating with diverse teams to deliver innovative solutions. Candidates should have extensive experience in service design, storytelling, and stakeholder management. The position supports hybrid working and offers comprehensive employee benefits. Apply today for this opportunities to impact their 15 million customers positively.
Benefits
Qualifications
- Extensive experience with Service Design across large programmes.
- Exceptional storytelling skills for stakeholder engagement.
- Ability to work in multidisciplinary teams and deliver work on time.
- Expertise in industry-standard Service Design tools and methodologies.
- Strong analytical skills with varied data sources.
- Ability to develop Service Design artifacts.
- Understanding of customer research methodologies.
Responsibilities
- Create understanding of services and identify opportunities for improvement.
- Work with stakeholders to analyse current state services.
- Shape business narratives to influence change.
- Ensure quality and efficiency in Service Design activities.
Skills
Tools
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.