Service Advisor: Tech Support & Repairs (Hybrid)

Nisbets Plc; Bristol; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading catering equipment supplier is seeking a Service Advisor in Bristol. You will be the first point of contact for customer inquiries related to machinery and provide friendly, helpful service. Responsibilities include processing requests, offering troubleshooting advice, and working collaboratively in a supportive team environment. The position supports hybrid work after training. Ideal candidates have customer service experience, strong communication skills, and the ability to multitask under pressure.

Benefits

Annual performance-related bonus up to 3%

25 days holiday plus additional day for your birthday

Subsidised on-site canteen

Employee assistance programme

Ongoing training and support

Qualifications

• Experience working in a customer service environment.
• An excellent standard of written and spoken English.
• Ability to handle pressure and multitask.

Responsibilities

• Act as the first point of contact for customers.
• Process each call, email, or QMS through to resolution.
• Raise repair requests and offer troubleshooting advice.

Skills

Customer service experience

Attention to detail

Calm under pressure

Multitasking ability

Communication

Tools

Microsoft Office

Job description

A leading catering equipment supplier is seeking a Service Advisor in Bristol. You will be the first point of contact for customer inquiries related to machinery and provide friendly, helpful service. Responsibilities include processing requests, offering troubleshooting advice, and working collaboratively in a supportive team environment. The position supports hybrid work after training. Ideal candidates have customer service experience, strong communication skills, and the ability to multitask under pressure.