Senior Operations Controller

Gama Aviation Plc; Farnborough; Hybrid; GBP 60,000 - 80,000; Full time

Job summary

A leading aviation services company in Farnborough is seeking a Senior Operations Controller to enhance client experience and manage operational processes. The position requires at least 5 years of Ground Operations experience and knowledge of aviation regulations. Responsibilities include preparing operational documents, liaising with engineering, and training staff. The role supports a hybrid work model and offers a competitive salary along with various benefits, including health insurance and training opportunities.

Benefits

Great work life balance with a 4-4 shift pattern

Competitive Group Pension Scheme

Comprehensive Life Assurance

Comprehensive Income Protection

Comprehensive Travel Insurance

Comprehensive Private Healthcare

Free Car Parking

2 Paid Volunteering Days

Investment in Training and Professional Development

Qualifications

• Minimum 5 years Ground Operations experience.
• Proven flight planning and operational experience, ideally in Business Aviation.
• Knowledge of aviation regulations affecting operational requirements.

Responsibilities

• Assist Duty Operations Manager with client experience delivery.
• Prepare operational validity and monitor flight plans.
• Liaise with Engineering regarding aircraft serviceability.
• Train and mentor Operations Controllers and apprentices.

Skills

Ground Operations experience

Flight planning and operational experience

Knowledge of aviation regulations

Communication skills

Knowledge of EuroControl and PPS

Job description

Job Details: Senior Operations Controller

Full details of the job.

Vacancy Name

Vacancy Name Senior Operations Controller

Vacancy No

Vacancy No VN1263

Employment Type

Employment Type Full-Time

Division

Division Air

Location

Location Farnborough HQ

Position: Senior Operations Controller

Location: Farnborough HQ (Hybrid)

Working Shift Pattern: 4 on, 4 off. Rotating days and nights (hours 7‑7)

Gama Aviation is actively recruiting for a Senior Operations Controller to join our excellent Ground Operations team in Farnborough.

Working at the very core of our business in our 24/7 Operations Control Centre, you will play a pivotal role in delivering safe, efficient, and timely aircraft services to our clients.

This senior position supports the Duty Operations Manager in inspiring the shift team to consistently deliver the highest service levels, exceed client expectations, and act as a role model within the Ground Operations community.

About us

Gama Aviation is a hugely diverse business that offers much more than perhaps its name would suggest. Yes, we fly but we also save lives, provide mission critical intelligence, and build systems that deliver decisive advantage.

With operations in the UK, Jersey, Europe and the Middle East, a career with us can offer travel, personal growth opportunities and the ability for long‑term progression in a fast‑paced and dynamic service industry.

Responsibilities

• Assisting the Duty Operations Manager with the delivery of client experience to both internal and external stakeholders.
• Preparation and monitoring the validity of operations with regards to:
  • Crew flight briefs
  • Operational Flight planning
  • Flight Time Limitations (FTL) schemes
  • Ground Handling services and arrangements
  • Overflight, Landing and Charter Permits
  • Flight watch of active company flights
  • Weather watch
• Processing pilot duty and rest records in accordance with instructions as defined in the Operations Manual and Operations Procedure Manual.
• Close liaison with the Engineering Department and maintenance organisations regarding aircraft serviceability.
• Supporting the Duty Operations Manager in updating clients internally and externally on aircraft serviceability.
• Oversight and management of day‑to‑day workflow of Operations Controllers as agreed by the Duty Operations Manager.
• Assisting the Operations managerial team in ensuring staff are trained to the same standard, coaching, developing, and mentoring Operations Controllers and apprentices.
• Acting as a role model within the Ground Operations community, correctly following and encouraging established processes and procedures.
• Covering tasks and duties of the Duty Operations Manager in their absence.

Skills, Qualifications and Experience required

• Minimum 5 years Ground Operations experience.
• Proven flight planning and operational experience, ideally gained within a Business Aviation environment.
• Sound knowledge and understanding of national and international aviation regulations and their effect on day‑to‑day operational requirements.
• Recent experience in a similar role within a similar organisation, with the ability to deal with complex operational issues inherent to a fast‑moving environment.
• Sound knowledge of EuroControl, Foreflight, PPS and Flight Time Limitation schemes.
• Excellent communication skills with a range of audiences, including senior management and clients.

In addition to a Competitive Salary, we will offer you:

• Great work life balance with a 4‑4 shift pattern
• Competitive Group Pension Scheme
• Comprehensive Life Assurance *
• Comprehensive Income Protection *
• Comprehensive Travel Insurance *
• Comprehensive Private Healthcare (after successful passing of probation) *
• Free Car Parking
• 2 Paid Volunteering Days each calendar year (subject to line manager approval)
• Investment in Training, Qualifications and Professional Development

(Subject to insurance underwriting)

Due to the volume of applications received, only candidates selected for interview will be contacted. If you do not hear from us within 20 working days then your application has been unsuccessful on this occasion.