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Hotel Receptionist
Job summary
A luxury hotel chain located in the City of London is seeking a Hotel Receptionist to manage guest check-ins and check-outs, address queries, and ensure a high standard of guest service. Candidates should have prior hotel experience, excellent communication, and strong organizational skills. This position offers exciting benefits including a service charge share, incentive payments, and career development opportunities.
Benefits
Qualifications
- Must have previous hotel experience preferably with Opera.
- Ability to respond to guest queries in an efficient and friendly manner.
- Must be welcoming and attentive to guests.
Responsibilities
- Handle guest check-in and check-out professionally.
- Assist guests with various queries face to face and on the phone.
- Prioritize guest experience and satisfaction.
Skills
Our receptionists are attentive, welcoming and are often the first person a guest meets when they visit our luxury hotel.
The Hotel Receptionist is responsible for guest check-in and check-out and respond to a variety of queries both face to face and on the telephone in an efficient, friendly, and professional manner.
Our guests will be your priority, you will be approachable, an excellent communicator, and strong organisation skills. You will have fun with our guests and enjoy being part of the front office team.
Successful candidates will benefit from previous hotel experience using Opera.
Threadneedles Hotel, Autograph Collectionis a distinguished five-star boutique hotel located in the heart of the City of London. Housed in a former Victorian bank, this 74-bedroom property combines historic charm with modern luxury. Perfectly situated just moments from Bank Tube Station, Threadneedles offers unparalleled convenience for both business and leisure travellers.
At Threadneedles Hotel, we are committed to delivering exceptional service and creating unforgettable experiences for our guests. Our team values authenticity, attention to detail, and a passion for hospitality. We foster a culture of teamwork, respect, and excellence, ensuring that every guest feels welcomed and cared for.
- Service Charge: Benefit from a share of the service charge, boosting your earnings.
- Incentive Payments: Earn additional payments for exceptional service, recognizing your outstanding contributions.
- Referral Bonus: Earn a £500 referral fee when you recommend someone to work with us.
- Generous Holiday Allowance increase with length of service: Start with 5.6 weeks, increasing by one week with 5 years’ service (including bank holidays).
- Recognition Programs: We celebrate positive contributions that align with our company values.
- Career Investment: Grow with our Hospitality Apprentice programs and career progression plans.
- Learning and Development: Access our Digital Learning platform and various courses to enhance your knowledge and skills.
- Financial Wellbeing: Enjoy lifestyle savings and discounts from over 1,200 retailers.
- Health and Wellbeing: Benefit from our interactive health and wellbeing platform and Employee Assistance Program.
- Healthcare Package: Take advantage of our Health Care cash plan benefits, including 24-hour access to a GP.
- Future Planning: Secure your future with our Pension scheme.
- Enjoy discounted room nights worldwide: through Marriott’s Explorer program for yourself, family and friends
- Exclusive YTL Perks: Receive complimentary passes to the Thermae Bath Spa.
YTL Hotels is a renowned hospitality brand committed to creating unique and memorable experiences for guests around the world. With a diverse portfolio of luxury hotels, resorts, and bespoke properties, YTL Hotels offers unparalleled service and exceptional accommodations.
At YTL Hotels, our brand promise of "Treasured Places, Treasured Moments" reflects our dedication to providing guests with unforgettable experiences. We believe in transcending traditional notions of luxury by focusing on creating meaningful and enriching journeys for our guests.
Join us and be part of a team that values your growth, wellbeing, and contributions. Apply today and start enjoying these fantastic benefits!
Only those eligible to work in the UK or have a valid UK work permit/visa will be considered for the above position.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.