Night Duty Manager

Hyatt Hotels Corporation; City of London; On-site; GBP 30,000 - 40,000; Full time

Job summary

An international hospitality company is seeking a Night Duty Manager to oversee front-of-house operations and ensure high guest service standards. The ideal candidate will have proven leadership skills and experience in hospitality. You will benefit from complimentary nights at Hyatt worldwide and discounted stays for family and friends.

Benefits

12 complimentary nights a year across Hyatt Hotels worldwide

Discounted hotel stays for family and friends

Free meals on duty

50% discount on food and beverages

Uniform provided

Headspace membership

Continuous learning and development opportunities

Qualifications

• Proven experience in hospitality operations.
• Ability to manage overnight teams effectively.
• Excellent knowledge of hotel procedures and guest service standards.

Responsibilities

• Oversee and lead the night team to deliver guest service.
• Manage check-ins and check-outs at front-of-house.
• Prepare nightly reports for senior management.

Skills

Leadership

Problem-solving

Customer service

Job description

Close Inclusive Collection Job Postings Notification

"I believe successful people are the ones who take the initiative to learn, unlearn and relearn. It’s important to constantly challenge your knowledge and step out of your comfort zone."

Peggy Focheux Duval: Director of Learning & Development, France

This position is based on a 4 on, 4 off shift pattern, providing a balanced work schedule.

About Great Scotland Yard Hotel – The Unbound Collection

Few addresses are richer in history and anecdote than our hotel; a few steps away from Covent Garden and around the corner from Trafalgar Square our guests enjoy a wide variety of food and beverage offerings including quirky cocktails and local craft beers in the 40 Elephants Bar, evening drinks at our Whisky Bar, Sibin, and can indulge in an Afternoon Tea with a twist in The Parlour.

Duties and responsibilities related to the Night Duty Manager role:

• Oversee and lead the night team, ensuring they deliver high levels of guest service
• Manage front-of-house operations, including check-ins and check-outs
• Prepare and submit nightly reports to senior management. Communicate any important occurrences to the day team.
• Ensure all operations comply with relevant health, safety, and security protocols.
• Monitor the safety and security of the premises

About you

Proven experience in hospitality operations with strong leadership and problem-solving skills, and the ability to manage overnight teams effectively. You will have excellent knowledge of hotel procedures, guest service standards, and health and safety requirements.

Just some of the benefits you will enjoy as Night Duty Manager

• 12 complimentary nights a year across Hyatt Hotels worldwide
• Discounted hotel stays across Hyatt not just for you but also your family and friends from the day you start!
• Free meals on duty
• 50% discount on food and beverages when you dine as a guest at selected Hyatt Hotels
• Uniform provided and laundered complimentary
• Headspace membership and access to our Employee Assistance Programme
• Continuous learning and development opportunities to provide you with a clear career path as well as job promotion opportunities across Hyatt Hotels worldwide

At Hyatt ‘We care for people so they can be their best’. This is demonstrated in our values of Empathy, Integrity, Respect, Inclusion, Experimentation and Wellbeing. Being part of Great Scotland Yard Hotel also means joining the Hyatt family which has over 1150 hotels in over 70 different countries, also recognised as a Great Place to Work Company!

Being part of Hyatt means always having space to be you. We are passionate about diversity, equity and inclusion. Our global teams are a mosaic of cultures, ethnicities, genders, ages, abilities and identities.

Join a team that is making travel more human. Connected. Sustainable. Here, everyone's role matters. Opportunities are yours to shape. Your individuality is celebrated. At the heart of Hyatt is our shared belief that hospitality is more than just a job – it’s a career for people who care.

Next steps:

Apply today for this Night Duty Manager role and start your journey with Hyatt Hotels!

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