Concierge (5* Hotel)

Rbhmanagement; Liverpool; On-site; GBP 22,000 - 28,000; Full time

Job summary

A premier hospitality group in Liverpool seeks a Concierge to enhance guest experiences at a 5-star hotel. This role requires a welcoming personality and a dedication to exceptional service, assisting guests with inquiries and providing local insights. The ideal candidate will thrive in a friendly team environment and uphold the hotel's service standards. Discover the joy of creating memorable guest interactions in a vibrant location.

Benefits

Preferential hotel rates

Discounted dining options

Extra holiday for birthdays

Pension scheme

Free meals on duty

Qualifications

• Professional and personable demeanor with excellent service skills.
• Strong knowledge of local attractions and hospitality.
• Ability to handle guest inquiries and concerns professionally.

Responsibilities

• Welcome guests and ensure a warm atmosphere.
• Assist with arriving and departing guests.
• Provide local information and recommendations.
• Maintain cleanliness and safety at the hotel entrance.

Skills

Customer service

Communication skills

City knowledge

Team spirit

Job description

Join our family of Heartists at the Municipal Hotel & Spa MGallery, the first 5★ hotel in Liverpool. You will be part of a team that empowers you to bring ideas to elevate our services and create personalised experiences for guests. We value each contributor and support you to realise your true potential.

What you’ll be doing

As Concierge at the Municipal Hotel & Spa, you will be the first and last point of contact for our guests. This highly visible role requires a personable, professional and welcoming individual who takes pride in delivering exceptional service. You will embody the warmth and charm of our 5‑star hotel, ensuring every guest feels valued from arrival to departure. The hotel operates 7 days a week, with shift times varying from early morning to evenings.

Key Responsibilities

• Warmly greet all guests upon arrival and departure with a genuine smile and personalised service.
• Assist with opening doors, calling taxis, providing directions, and escorting guests as required.
• Anticipate guest needs and proactively offer assistance with luggage, valet or general enquiries.
• Maintain a strong presence at the hotel entrance, offering a professional and approachable demeanour at all times.
• Liaise closely with Concierge, Reception and Guest Relations teams to ensure seamless guest experiences.
• Provide accurate local knowledge about Liverpool’s attractions, restaurants, events and transport.
• Have excellent city contacts to fulfil guest requests.
• Ensure the entrance area is clean, safe and presentable at all times.
• Handle any guest concerns or queries discreetly and professionally, escalating where necessary.
• Uphold the hotel’s grooming and uniform standards to reflect a 5‑star appearance.
• Excelling as a communicator with excellent self‑awareness and emotional intelligence.
• Show a motivational and upbeat team spirit, exuding “Hospitality”.
• Be able to absorb historical detail of our building and provide heritage tours and speeches to guests and visitors.
• Ensure security awareness, monitoring the front area for any suspicious behaviour or safety concerns.

What We Offer

As a Heartist, you become a member of the Accor and RBH group and enjoy the ALL Heartists® programme. This benefits programme provides you with preferential rates in hotels, exclusive discounts with partners, an extra day of holiday for your birthday, a pension scheme and more. In addition, the Municipal Hotel offers friends and family rates, discounted parking, free meals on duty, gratuities and social events.

EQUAL OPPORTUNITIES

RBH Hospitality Management is an equal‑opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people‑first culture. If at any point during our process you require reasonable adjustments, please contact [e-mail].

Apply now. Let your passion shine.