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Care Coordinator
Job summary
A community-focused care organization in Beccles is seeking a dedicated Care Coordinator to manage care staff and maintain high-quality service delivery. The successful candidate will coordinate rotas, support customer communications, and ensure continuity of care. You should have a minimum of 1-year customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This full-time role operates Monday through Friday with additional on-call responsibilities every other weekend.
Qualifications
- Minimum of 1 year customer service experience required.
- Experience in the care sector is essential.
- Desirable: Experience managing people or working in a regulated care setting.
Responsibilities
- Coordinate rotas and allocate care/support staff.
- Be the central contact for customers, families, and professionals.
- Support new referrals, care planning, and customer communications.
- Maintain accurate records and use electronic monitoring systems.
- Line manage care/support workers and support with queries.
- Monitor service delivery and resolve issues.
- Take part in the weekend on-call rota.
Skills
Full-time | Monday–Friday
Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.
- Coordinate rotas and allocate care/support staff to ensure continuity of care
- Be the central contact for customers, families, and professionals
- Support new referrals, care planning and customer communications
- Maintain accurate records and use electronic monitoring systems
- Line manage care/support workers and support with queries
- Monitor service delivery, resolve issues and elevate where needed
- Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment, managed from home. Paid in addition to salary at enhanced rate)
- Strong communication and telephone skills
- Good IT and administrative abilities
- Customer service experience (1 year+)
- Experience in the care sector
- Ability to prioritise, multitask and stay calm under pressure
Desirable: Experience managing people or working in a regulated care setting.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.