Generalist Advisor

Cara Energy; Belfast; On-site; GBP 29,000; Full time

Job summary

A community services provider in Belfast seeks a Generalist Advisor on a fixed-term basis until August 2027. The role involves providing benefits and energy efficiency advice to vulnerable customers facing financial difficulties. Responsibilities include direct work with households, managing case loads, and performing benefit checks. Ideal candidates will have at least 2 years of experience in providing generalist advice, knowledge of the Social Security Benefits system, and proficiency in Microsoft Office.

Qualifications

• Minimum of 2 years’ experience in providing Generalist advice and support.
• Experience dealing with the Social Security Benefits system.
• Understanding of issues customers face in Benefits advice.

Responsibilities

• Engage in direct work with households and manage case loads.
• Carry out benefit entitlement checks and assist with forms.
• Provide energy budgeting advice and efficiency checks.

Skills

Generalist advice

Social Security Benefits system

Microsoft Office

Excel

Client management

Education

OCN NI Level 3 Certificate in Generalist Advice or equivalent

Job description

Overview

Generalist Advisor C/GA/B/1225
Fixed Term – until August 2027
Belfast
(Monday – Friday)
35 hours per week
£28,261 per annum

Purpose of Job

Assist in the delivery of Benefits and Energy Efficiency Advice Service to help tackle debt issues and provide a practical support package to vulnerable customers.

What you’ll be doing

• Engage in direct work with households and manage case loads
• Utilise different questioning techniques to help narrow down the available support and provide clear and concise next steps while always remaining professional confidential
• Carry out benefit entitlement checks including assistance to complete forms for any benefits identified
• Support customers through any appeals process
• Provide energy budgeting advice for electricity and other fuels to individuals and families facing financial difficulties by telephone or in the home, as appropriate
• Provide an energy efficiency check and offer advice on benefit entitlements, energy efficiency and budgeting for their fuel bills with referral to appropriate schemes
• Participate in all relevant training when required
• Participate in and provide monthly formal supervision and annual performance review
• Observe all relevant Health & Safety rules and regulations
• Carry out any other relevant tasks, which may from time-to-time, be required
• Promote and comply with Bryson Charitable Group policies on diversity and equality both in the delivery of services and treatment of others
• Ensure confidentiality at all times, only releasing confidential information obtained during the course of employment to those acting in an official capacity and in accordance with the provisions of the Data Protection Act and amendments

Essential Criteria

• Minimum of 2 years’ experience in providing Generalist advice and support (in the last 5 years)
• Experience of dealing with the Social Security Benefits system (including knowledge of the Universal Credits System and PIP (Personal Independence Payment))
• Understanding of the issues and barriers to customers when dealing with Benefits advice/assessments
• Experience in using Microsoft Office, Excel and Benefit Assessment software
• Clean drivers’ licence, access to transport and Business (Class) Car Insurance for the vehicle and driver

Desirable Criteria

• OCN NI Level 3 Certificate in Generalist Advice or equivalent qualification

Application packs are downloadable from https://bryson.getgotjobs.co.uk/home.
Please note, we reserve the right to close this role early.

The closing date for applications is Monday the 5th of January 2026