Care Coordinator

Homesupportmatters; Beccles; On-site; GBP 25,000 - 30,000; Full time

Job summary

A community-focused care organization in Beccles is seeking a dedicated Care Coordinator to manage care staff and maintain high-quality service delivery. The successful candidate will coordinate rotas, support customer communications, and ensure continuity of care. You should have a minimum of 1-year customer service experience, strong communication skills, and the ability to multitask in a fast-paced environment. This full-time role operates Monday through Friday with additional on-call responsibilities every other weekend.

Qualifications

• Minimum of 1 year customer service experience required.
• Experience in the care sector is essential.
• Desirable: Experience managing people or working in a regulated care setting.

Responsibilities

• Coordinate rotas and allocate care/support staff.
• Be the central contact for customers, families, and professionals.
• Support new referrals, care planning, and customer communications.
• Maintain accurate records and use electronic monitoring systems.
• Line manage care/support workers and support with queries.
• Monitor service delivery and resolve issues.
• Take part in the weekend on-call rota.

Skills

Strong communication and telephone skills

Good IT and administrative abilities

Customer service experience

Ability to prioritise and multitask

Job description

Care Coordinator – Beccles Branch

Full-time | Monday–Friday

Home Support Matters is looking for a highly organised and people-focused Care Coordinator to join our Beccles team. This role is perfect for someone who enjoys problem solving, thrives in a fast-paced environment, and wants to make a real difference in people’s lives.

What You’ll Do

• Coordinate rotas and allocate care/support staff to ensure continuity of care
• Be the central contact for customers, families, and professionals
• Support new referrals, care planning and customer communications
• Maintain accurate records and use electronic monitoring systems
• Line manage care/support workers and support with queries
• Monitor service delivery, resolve issues and elevate where needed
• Take part in the weekend on-call rota (8 hours every 2 weeks either a Sat or Sun, no field deployment, managed from home. Paid in addition to salary at enhanced rate)

What We’re Looking For:

• Strong communication and telephone skills
• Good IT and administrative abilities
• Customer service experience (1 year+)
• Experience in the care sector
• Ability to prioritise, multitask and stay calm under pressure

Desirable: Experience managing people or working in a regulated care setting.