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Customer Tech Support Advisor
Job summary
A leading internet service provider is seeking a Customer Tech Support Advisor in Willerby to deliver first-line technical support for broadband, Wi-Fi, and VoIP services. This role involves diagnosing issues, guiding customers through solutions, and logging interactions for visibility. The ideal candidate has experience in telecommunications, a strong customer service orientation, and a basic understanding of network troubleshooting. This role offers competitive benefits including annual leave, health cashback scheme, and more.
Benefits
Qualifications
- Prior experience in customer support or technical roles.
- Ability to troubleshoot and resolve internet service issues.
Responsibilities
- Provide first-line technical support for broadband and VoIP services.
- Diagnose and resolve common technical problems efficiently.
- Log customer interactions and outcomes for follow-up.
Skills
Job Title: Customer Tech Support Advisor
Job Reference: LB1465151WilCTSA
Location: Willerby, East Riding of Yorkshire, United Kingdom
We’re Quickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do. So we’re on a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.
Our mission relies on a team full of inspiring, customer obsessed people, and we’re looking for Customer Tech Support Advisors to provide front-line technical support to customers experiencing issues with broadband, Wi‑Fi and VoIP services.
Could that be you? If diagnosing and resolving issues gets you out of bed in the morning, and providing excellent customer serviceputs a smile on your face then we would love to find out more about you.
This role is based onsite at Willerby.
- You’ll provide first-line technical support to customers experiencing issues with broadband, Wi‑Fi and VoIP services.
- Follow structured triage and diagnostic processes to efficiently identify and resolve common technical problems.
- Deliver clear, professional guidance to customers through phone, or email. Assist in updating customers on widespread issues.
- Log all customer interactions and outcomes in the system for visibility and follow-up.
- Ideally you will have experience working within telecommunications or ISP environments.
- A good understanding of broadband connectivity and basic network troubleshooting.
- Pension – 5% employer / 5% employee contribution.
- Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations, EAP, 24/7 remote GP service, member discounts.
- 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
- Option to buy up to 5 additional days annual leave.
- High Street Shopping Discount Scheme – Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
- Free Parking on site.
- Regular ‘Lunch & Learns’.
- Social Events – Summer and End of Year parties etc.
- Customer Obsessed Awards – Regular opportunities to win!
Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.
Please note: You must have the right to work in the UK in order to be successfully appointed to this role.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.