Business Process Analyst

Quickline Communications Limited; Willerby; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading broadband provider in the UK seeks a Business Process Analyst to drive digital change and continuous improvement across their systems. The ideal candidate will have proven experience in digital initiatives and strong analytical skills, particularly with tools like Salesforce. The role offers various benefits, including health cashback schemes, annual leave options, and social events, promoting a customer-centric culture within the company.

Benefits

Pension – 5% employer / 5% employee contribution

Health Cashback Scheme

25 days annual leave + bank holidays

Option to buy/sell additional days leave

Enhanced Paternity/Maternity leave

High Street Shopping Discount Scheme

Free Parking on site

Regular ‘Lunch & Learns’

Social Events

Qualifications

• Proven ability to drive digital or continuous improvement initiatives.
• Experience with Salesforce and/or Certinia administration preferred.
• Strong analytical and problem-solving skills.

Responsibilities

• Drive meaningful digital change across systems, processes, and data.
• Partner with technology teams to streamline processes.
• Implement frameworks to monitor and measure digital solutions.

Skills

Strong analytical skills

Ability to communicate confidently

Drive digital improvement initiatives

Tools

Salesforce

Certinia

Job description

• Location: Willerby, East Riding of Yorkshire, United Kingdom
• Earnings: Depending on Experience

Business Process Analyst

We’reQuickline, and we believe everyone deserves great internet. Whoever you are, wherever you are and whatever you do online - our customers are at the heart of everything we do.So,we’reon a mission to provide lightning fast, reliable broadband that reaches the places other providers leave behind.

Our mission relies on a team full of inspiring, customer obsessed people,andwe’relooking for aBusiness Process Analyst toprovide insight and continuous improvements across ourQuickline systems.

Could that be you?If driving meaningful digital change and continuous improvement gets you out of bed in the morning, and turning insight intoreal businessimpact puts a smile on your face, then we would love to find out more about you.

Here’swhyyou’lllove this role…

• Shapemeaningful digital change by influencing how systems, processes, and data work across the business.
• Partnerclosely withtechnologyteamstoidentify, develop and deliver solutions, to streamline processes.
• Implement process management frameworks tomonitorand measure the effectiveness of digital solutions and initiatives.
• Provide expert knowledge and training to teams on new processes and systems excellence

Here’swhyyou’llbe great in this role…

• Bring a proven ability to drive digital or continuous improvement initiatives from insight through to delivery, ideally within a similar industry.
• Strong analytical skills toidentifyinefficiencies and translate data into practical solutions.
• Ability to communicate confidently with stakeholders at all levels, influencing outcomes through collaboration.
• Experience of Salesforce and / orCertiniaadministration, particularly around development of reporting is highly desirable

The benefits…

• Pension – 5% employer / 5% employee contribution.
• Health Cashback Scheme – Can claim back prescription, GP and optician charges, therapy allowance, private outpatient consultations,EAP, 24/7 remote GP service, member discounts.
• 25 days annual leave + bank holidays, your birthday, house move and wedding day off.
• Option to buy or sell up to 5 additional days annual leave
• Enhanced Paternity/Maternity/Adoption leave
• High Street Shopping Discount Scheme - Holidays, food and drink, insurance, sport, tech, high street, Ikea, M&S, cinema etc.
• Free Parking on site.
• Regular ‘Lunch & Learns’
• Social Events – Summer and End of Year parties etc.
• Customer Obsessed Awards - Regular opportunities to win!

Note to agencies –

Quickline have an internal recruitment team. We will not accept unsolicited CVs from any source other than directly from a candidate via our Applicant Tracking System (“ATS”). Any unsolicited CVs sent to Quickline, via the Quickline careers email address, directly to Quickline employees or managers, will be considered Quickline property and Quickline are free to contact those prospective candidates directly with zero financial repercussions. For further information refer to our careers page.

Please note:You must have the right to work in the UK in order to be successfully appointed to this role