Senior Visitor Experience Officer 13.74 per hour

National Trust Group; SHREWSBURY; On-site; GBP 12,000; Part time

Job summary

A leading heritage organization in the UK is seeking a Senior Visitor Experience Officer to deliver high-quality visitor programming at Attingham Park, Shrewsbury. You will provide essential support in planning and installing programming elements while ensuring a delightful experience for all visitors. Candidates should possess strong leadership and practical skills, along with a commitment to excellent service. This part-time role offers a salary of £11,403.6 per annum and a range of benefits including a pension scheme and discounts.

Benefits

Substantial pension scheme

Free entry to National Trust places

Season ticket loan

EV car lease scheme

Perks at work discounts

Holiday allowance up to 32 days

Qualifications

• Experience in designing and installing visitor experiences in a historic environment.
• Ability to deliver projects with strict deadlines.
• Experience of meeting deadlines while working in a team.

Responsibilities

• Provide practical support to plan and design visitor programming.
• Manage and supervise staff and volunteers as needed.
• Ensure smooth running of the property during opening hours.

Skills

Knowledge of audience engagement

Strong leadership skills

Ability to respond to operational challenges

Practical skills for installing programming infrastructure

Flexibility for setup and maintenance

Effective monitoring of budgets

Well-organised and able to work at pace

Job description

In line with our redeployment policy, we’ll prioritise applications from employees who are under formal notice of redundancy.

We’re looking for a Senior Visitor Experience Officer with great practical and people skills, who loves to inspire and delight by providing top-quality experiences for visitors.

Reporting to the Experience and Visitor Programming Manager, you’ll provide practical support to plan, design and install high quality, large scale visitor programming elements throughout the year, outdoors predominantly.

Salary: £11,403.6 per annum

Contract: Permanent, part-time, 15 hours a week.

What it's like to work here

Attingham welcomes 600,000 visitors a year. Make no mistake, this is a busy and thriving place to be that is full of life and locally loved. The National Trust team here today conserve and care for the estate carrying on the legacy of the eighth Lord and Lady Berwick who left the estate to the National Trust in 1947.

Attingham welcomes everyone – our supporters, members, and visitors are vital in helping us continue our work. Whatever your role, you’ll play your part in helping us build relationships and make connections with our regular visitors, those new to Attingham, and those yet to visit, so we can keep Attingham a special place now, and for everyone, and for ever. Attingham Park is arguably Shropshire’s greatest estate.

Built in 1785 and owned by the same family for five generations, today it is around 4,000 acres in size, and at its heart is a mansion, parkland, walled garden, play space, deer park and various food and beverage and retail outlets.

As part of the Visitor Experience team, you'll be focused on achieving the highest standards of presentation and service, helping everything to run smoothly during projects, events, active conservation work, busy school holidays throughout the year.

You’ll design and install infrastructure to support the visitor programme outdoors and indoors at Attingham, using your practical skills to build structures and frames for the programme, as well as design and install lighting experiences.

You’ll carry out duty management as needed, and will work regular weekends on a rota basis. Sometimes you may need to get stuck in and help wherever you’re needed. You'll be responsible on the day for the smooth running of the property during opening hours, acting as the main contact point for staff, volunteers, and customers in case of emergency, enquiry or complaint.

You’ll have plenty of opportunities to talk to visitors, introducing them to all that makes Attingham Park so special. You may also be managing and supervising others, including volunteers.

Applications from redeployed employees are assessed against the minimum criteria for the role. In your application, please provide details of how you meet the minimum criteria below:

• knowledge of audience engagement and inclusive programming in heritage or cultural settings
• strong leadership and team co‑ordination skills
• ability to respond to operational challenges with agility and professionalism
• ability to effectively monitor budgets and track performance
• deep understanding of health and safety, safeguarding, and compliance in public environments

• practical skills for installing indoor and outdoor programming infrastructure (e.g. carpentry, electrical work, or DIY).
• flexibility to support setup, maintenance, and takedown of activities
• experience of designing and installing visitor experiences in an historic environment.
• experience of meeting deadlines, working both individually as well as in a team.
• well‑organised, and able to work at pace and keep to time
• the ability to deliver projects with strict deadlines

The package

• Substantial pension scheme of up to 10% basic salary
• Free entry to National Trust places for you, a guest and your children (under 18)
• Season ticket loan
• EV car lease scheme (for roles that meet the salary criteria)
• Perks at work discounts such as gym memberships, shopping discount codes, cinema discounts
• Holiday allowance up to 32 days relating to length of service, plus holiday purchase scheme, subject to meeting minimum criteria.

National Trust place

Attingham Park, Atcham, Shrewsbury, SY4 4TP

Documents

Senior Visitor Experience Officer – Career Level B.pdf

Requirements

Compliance. Eligibility to Work in the UK

Additional information

Closing Date: 25th January 2026

To apply for this vacancy simply click the 'apply' button in the top right hand side of the page.

If you need any help with your application, i.e. due to technical difficulties, please call us on 0370 240 0274 or email us at [e-mail]

If you require an adjustment to the application process, for example due to disability or medical condition, please call us on 0370 240 0274 or email us at [e-mail] and we'll support you as best as we can. For examples of how, please see our supporting you page.

Equal Opportunities Statement

The National Trust celebrates diversity and is committed to creating a fair and equal society, free from discrimination. You can read more about our commitment to inclusion and diversity here.

Safeguarding Statement

The National Trust is committed to a safe recruitment processes to help the organisation attract and appoint the right staff/volunteer for the role and responsibilities as set out in the vacancy advert. We will not accept applicants who are not suitable to work with children, young people or adults at risk. If you have any questions around your suitability for this vacancy, please contact the people service centre.

Please note we reserve the right to close this advert early and therefore we encourage you to apply for this position early.