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2,873
Financial Services jobs in United Kingdom
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Payroll Analyst - 6-Month FTC | Hybrid Role & Analytics
Newcastle Financial Advisers Limited
Newcastle upon Tyne
Hybrid
GBP 29,000 - 40,000
16 days ago
Zoho CRM Leader - Strategy & Development (Hybrid)
Northampton Business Directory
Wellingborough
Hybrid
GBP 70,000 - 80,000
16 days ago
Insurance Solutions Banker — Associate to VP
LGBT Great
Greater London
On-site
GBP 70,000 - 100,000
16 days ago
Client Engagement Associate OPS & Aladdin (Hybrid)
LGBT Great
City of Edinburgh
Hybrid
GBP 45,000 - 65,000
16 days ago
Discover more opportunities than anywhere else. Find more jobs nowInvestor Services Admin: Transfer Agency Operations
JTC Group
Greater London
On-site
GBP 30,000 - 40,000
16 days ago
Accounts Payable Specialist – Growth & Automation
Ampa Holdings LLP
Birmingham
Hybrid
GBP 25,000 - 35,000
16 days ago
Connect with headhunters to apply for similar jobsAgriculture Markets Analytics Specialist
CME Group Inc.
Greater London
On-site
GBP 40,000 - 60,000
16 days ago
Marketing Automation Specialist — Dynamics 365 Journeys
Just Group plc
Greater London
Hybrid
GBP 40,000 - 60,000
16 days ago
Inbound Account Executive: SME Loans (Hybrid)
Funding Circle Ltd.
Greater London
Hybrid
GBP 30,000 - 39,000
16 days ago
Insurance Product Manager — Compliance & Value Delivery
AmTrust International
Colchester
On-site
GBP 45,000 - 65,000
16 days ago
Senior Asset Management BD Director - Europe & Africa
Entrepreneur First
Greater London
Hybrid
GBP 90,000 - 130,000
16 days ago
Lead Compliance Advisory for Fintech Growth
InvestEngine Limited
Greater London
Remote
GBP 90,000 - 120,000
16 days ago
Director, Aladdin Studio Sales & Strategy
LGBT Great
Greater London
Hybrid
GBP 70,000 - 90,000
16 days ago
Retail HR Business Partner: Growth, Engagement & Change
Fexco
Greater London
Hybrid
GBP 45,000 - 60,000
16 days ago
Hybrid Process Optimisation Specialist — Lean Six Sigma
Premium Credit Limited
Greater London
Hybrid
GBP 60,000 - 80,000
16 days ago
Hybrid Admin Assistant - 6-Month Contract (London)
LGBT Great
Greater London
Hybrid
GBP 25,000 - 30,000
16 days ago
Founding Platform & Security Engineer for AI Ops
Methodfi
Greater London
Remote
GBP 70,000 - 90,000
16 days ago
Special Servicing Account Manager
Enra Group
Watford
On-site
GBP 25,000 - 35,000
Full time
16 days ago
Job summary
A financial services organization in Watford is seeking individuals to assist customers facing payment difficulties, ensuring adherence to Treating Customer Fairly principles. Responsibilities include contacting customers, developing repayment plans, and reviewing third-party invoices. The ideal candidate will possess strong negotiation skills and be calm under pressure. Experience in Customer Service or Arrears Management is preferred. This role offers an opportunity to work within a dynamic team and contribute to customer satisfaction.
Qualifications
- Experience in Customer Service, Arrears Management, or Litigation within Financial Services is preferable.
Responsibilities
- Assist customers with payment difficulties over the phone.
- Contact customers in arrears to create payment plans.
- Ensure adherence to Treating Customer Fairly principles.
- Develop processes for decision-making within mandate.
- Chase loans approaching term end for exit planning.
- Review invoices from third parties for accuracy.
- Handle all collections and litigation loans via email and post.
- Manage complex litigation cases outside standard processes.
- Issue redemption figures as per process.
Skills
Good telephone skills
Ability to work as part of a team
Attention to detail
Strong negotiation skills
Self-motivated
Proactive
Logical and organised
Education
Degree level education
Job description
Key Accountabilities
- Speaking to our customers over the phone who are having payment difficulties to help them get back on track with their payments. E.g., arrangement, capitalisation, loan forbearance, payment holidays etc.
- Actively contacting customers via phone, post or emails who are in arrears to understand their circumstances, and having done so, agreeing a successful plan to clear the arrears within mandate(s).
- Ensure Treating Customer Fairly principles are always followed.
- Develop and implement processes to ensure that all options are considered when making decisions within mandates or referrals to senior management.
- Chasing of loans approaching their term end to understand customers’ exit plans and planning ahead for any loans that go past their term end date.
- Ensure that all SLAs are adhered to and for performance to be monitored against these.
- Reviewing received invoices from third parties, ensuring all invoices are accurate, whilst resolving any errors and passing invoices for payment to relevant team.
- Adhering to appropriate mandate levels and referring to management any issues that may fall outside mandate.
- Dealing with all collection’s loans via email and post to ensure satisfactory resolution.
- Dealing with all litigation loans via email and post to ensure satisfactory resolution. Liaising with third party solicitors, receivers, surveyors etc. in the administration of these loans.
- Dealing with complex litigation cases which cannot follow the standard litigation process. These include, but are not limited to: defended possession claims, allegations of fraud, title problems and lease forfeiture.
- Issuing of redemptions figures as per process and dealing with any redemptions queries that arise
Skills & Competencies
- Good telephone skills
- Ability to work as part of a team and on own initiative
- Attention to detail
- Strong negotiation skills
- Self-motivated
- Proactive
- Logical and organised
Knowledge & Qualifications
- Preferably educated to Degree level
- Previous Customer Service / Arrears Management / Litigation is preferable (but not essential) within a Financial Services organisation
Personal Attributes
- Calm and self-assured
- Well organised
- Punctual
- Able to work under pressure
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.