Financial Services jobs in United Kingdom
Hybrid Customer Experience Executive (12-Month FTC)
ISBAN - Grupo Santander
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NFU Mutual Group
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Lloyds Bank plc
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WTW group
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Bank of Ireland
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Fidelity International
Lead Designer, Experience Operating System
Lloyds Bank plc
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Womble Bond Dickinson Wealth Limited
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citi.com
Hybrid Customer Experience Executive (12-Month FTC)
Job summary
A leading financial services provider is seeking a Customer Experience Executive for a 12-month fixed term contract in Milton Keynes. The role involves managing customer queries through various communication channels, resolving issues while providing excellent service. Candidates should have a background in customer service and strong communication skills. Benefits include a competitive salary of £25,000 - £28,000, 25 days holiday, and a flexible benefits allowance. The position supports a hybrid work model, enhancing work-life balance.
Benefits
Qualifications
- Ability to work under pressure and meet deadlines.
- Good interpersonal skills with a professional manner.
- Experience in a contact center is preferred but not essential.
Responsibilities
- Answer customer queries and complaints through various methods.
- Document discussions and actions taken regarding customer interactions.
- Handle customer complaints promptly and strive for fair resolutions.
Skills
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.