Finance Services Support Coordinator | Hybrid (Evenings/Weekends)

Bank of Ireland; Belfast; Hybrid; GBP 80,000 - 100,000; Full time

Job summary

A leading financial services provider is looking for candidates to start their career in customer service. This role involves handling customer queries, ensuring compliance with procedures, and providing high-level service. Candidates should adapt to flexible working hours, including evenings and weekends. The company offers a supportive culture with benefits like health insurance and professional development opportunities. No specific qualifications are required, making it accessible for various applicants.

Benefits

24 days annual leave

Excellent pension contributions

6 months paid maternity leave

Health insurance contribution

Employee assistance program

Support for educational qualifications

Qualifications

• No specific qualifications or minimum educational requirements needed.
• Ability to deal with customers professionally.

Responsibilities

• Ensure compliance with company procedures and policies.
• Handle customer queries via telephone and email.
• Support customers throughout the complaint process.
• Make outgoing calls to customers and provide service.
• Flexibility in working hours required.

Skills

Professional customer interaction

Problem-solving skills

IT application knowledge

Flexibility and adaptability

Excellent communication

Workload prioritization

Job description

A leading financial services provider is looking for candidates to start their career in customer service. This role involves handling customer queries, ensuring compliance with procedures, and providing high-level service. Candidates should adapt to flexible working hours, including evenings and weekends. The company offers a supportive culture with benefits like health insurance and professional development opportunities. No specific qualifications are required, making it accessible for various applicants.