Hybrid Customer Experience Executive (12-Month FTC)

ISBAN - Grupo Santander; Milton Keynes; Hybrid; GBP 25,000 - 28,000; Full time

Job summary

A leading financial services provider is seeking a Customer Experience Executive for a 12-month fixed term contract in Milton Keynes. The role involves managing customer queries through various communication channels, resolving issues while providing excellent service. Candidates should have a background in customer service and strong communication skills. Benefits include a competitive salary of £25,000 - £28,000, 25 days holiday, and a flexible benefits allowance. The position supports a hybrid work model, enhancing work-life balance.

Benefits

25 days holiday per annum

Annual bonus based on performance

Employee assistance programme

Generous pension contributions

Gym passes at a reduced rate

Qualifications

• Ability to work under pressure and meet deadlines.
• Good interpersonal skills with a professional manner.
• Experience in a contact center is preferred but not essential.

Responsibilities

• Answer customer queries and complaints through various methods.
• Document discussions and actions taken regarding customer interactions.
• Handle customer complaints promptly and strive for fair resolutions.

Skills

Customer Service experience

Strong communication skills verbally and in writing

Complaint handling experience

Planning and organising skills

Excellent attention to detail

Job description

A leading financial services provider is seeking a Customer Experience Executive for a 12-month fixed term contract in Milton Keynes. The role involves managing customer queries through various communication channels, resolving issues while providing excellent service. Candidates should have a background in customer service and strong communication skills. Benefits include a competitive salary of £25,000 - £28,000, 25 days holiday, and a flexible benefits allowance. The position supports a hybrid work model, enhancing work-life balance.