Customer Service Manager jobs in United States

If you’re interested in making a difference to people’s lives, the Treasury can offer you an exciting opportunity to influence decision making that affects the whole of the UK. Working at the heart of government, we collaborate across government to promote responsible public spending and drive strong and sustainable economic growth.

Our work ranges from protecting customers through the regulation of the financial sector, helping to reduce carbon emissions and creating a greener economy, to promoting British trade around the world and supporting people across the country on jobs, growth and more.

We are part of theDarlington Economic Campus , a pioneering new cross-government hub which brings people together to play an active role in the most important issues of the day whilst working closer to the communities we serve. The campus provides the opportunity for people from all over the UK to help shape the future of the country, and our flexible working practices ensure you can collaborate effectively with our partners. It’s central government, made more accessible to you!

This is an exciting and challenging leadership role as one of the Directors of Financial Servicesand a part of the collective leadership of the Treasury a department of c.2000 staff. The Director jointly leads the Financial Services Group, which collectively advises the government on how to promote a stable and efficient Financial Services sector, to deliver excellent outcomes for consumers and businesses, and enhance the UK’s position as a global hub for financial services and support economic growth across the country.

The postholder will be responsible for leading on the international side of the Financial Services agenda, including:

• Delivering on the growth and competitiveness of the UK through our international work (which involves significant international travel)
• Maintaining and improving the performance of the UK as a place for international financial services firms to do business
• Driving forward the competitiveness agenda, including how to adapt regulatory policy to keep pace with the rapid pace of technological change in the Financial Services industry.
• Policy development and delivery on the regulation and competitiveness of the UK’s world leading financial markets

You will also be responsible, with the Co-Director (Matt Cornford), for leading a large and dynamic Group which has inclusion, diversity and belonging at its core.

The post-holder will report to the Director General of Financial Services, Gwyneth Nurse.

Key responsibilities:

• Advising the Chancellor and Economic Secretary on financial services policy, taking account of the Treasury’s fiscal and economic objectives.
• Delivering new policies to drive the Chancellor’s financial services strategy forwards including leading the dynamic international agenda, the wholesale markets, prudential regulation of the banks and sustainable finance and delivering on relevant aspects of the Leeds Reforms.
• Jointly leading the Financial Services Group and its Group Management Team with the Co-Director. This will include direct line management and oversight of International Policy and Partnerships, Trade and Emerging Markets, Securities and Markets and Prudential and Sustainability.
• Undertaking a significant representational function internationally – including leading dialogues with other major financial centres and managing relationships with top players in the financial services industry including banks, asset managers and stock exchanges.
• Leading the relationship with the Financial Conduct Authority on wholesale markets and jointly leading Treasury’s relationship with the Prudential Regulatory Authority. This requires building trust and credibility with senior regulators and working together on key issues of financial services policy.
• Building relationships with Ministers, special advisers, other government departments (DBT, FCDO, Cabinet Office, No. 10), international players and external representative bodies on financial services issues. As a Director, you will also be part of the visible leadership of HM Treasury as a whole.

When in post, the successful candidate will be expected to perform well across the full range of Senior Civil Service behaviours set out in the Success Profile framework and demonstrate commitment to the Civil Service values.

The essential criteria for the purpose of selection are:

• Outstanding leadership skills including a proven track record of leading high-performing, inclusive teams to deliver in a complex, fast-paced environment (Leadership).
• Strong strategic vision and the ability to develop creative, innovative policy in an environment of rapid change (Seeing the Big Picture).
• Proven ability to lead a large, complex portfolio of policy development and legislation (Delivering at Pace).
• Proven track record of working successfully and influencing senior leaders either in the field of financial regulation or a similarly technical environment (Communicating and Influencing).
• A detailed understanding of financial regulation and the financial services industry.
• Experience of operating in an international environment.
• Experience of policy making.

The desirable criteria in the person specification will only be applied at interview stagewhereitisnecessary to distinguish between candidates.

We’ll assess you against these behaviours during the selection process: