Client Advisor - Manchester Selfridges Trafford

Burberry; Manchester; On-site; GBP 22,000 - 30,000; Full time

Job summary

A luxury fashion brand is seeking a Client Advisor in Manchester to build relationships with clients and provide an elevated shopping experience. This role involves meeting sales targets, offering exceptional service, and maintaining store standards. The ideal candidate has a track record in sales, a strong interest in fashion, and excellent communication skills. Join a collaborative team that thrives on passion for luxury and client satisfaction.

Qualifications

• Proven track record in delivering sales and exceeding targets.
• Experience in client engagement and clientelling.
• Fluent in English, additional languages desirable.

Responsibilities

• Meet and exceed sales targets and KPIs.
• Engage clients and build lasting relationships.
• Provide luxury service knowledge and expertise.
• Maintain store operations and visual standards.

Skills

Sales delivery

Clienteling experience

Interest in fashion

Strong product knowledge

Team collaboration

Communication skills

Job description

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Client Advisor - Manchester Selfridges Trafford

Department: RETAIL OFFLINE

City: Manchester

Location: GB

JOB PURPOSE

The Client Advisor builds relationships with Burberry’s new and existing clients, delivering a personalised and elevated experience with commercial success.

Reporting to the store management, the Client advisor will inspire our clients by conveying passion for the brand, fashion and luxury products.

As an expert in client engagement and service, the client advisor demonstrates a high level of knowledge in styling and selling.

RESPONSIBILITIES

SERVICE AND SALES

Meet and exceed individual and store sales and other commercial KPIs

Through storytelling and passion for the brand, inspire our clients creating desire and love for Burberry with every client interaction

Provide a luxury service and demonstrate knowledge and expertise in product, fashion and styling

Follow the Client journey to elevate the Client experience in the store: Ensure a great initial impression; discover your client, be a product and styling expert and close the sale to maintain the relationship with the client.

Be efficient in following-up and delivering after-sales services to our clients

Contribute to the daily operations of the store, by maintaining high luxury standards in both front and back of house, including appropriate level of product and replenishment, support with inventory management, markdowns and stockroom maintenance when required

Follow company policies, guidelines, and procedures. Use visual techniques to maintain visual standards according to Burberry guidelines

Foster team work and a positive work climate

CLIENT ENGAGEMENT

Build meaningful relationships with Clients

Work by appointment to provide a personalised service and build relationships with our clients to promote loyalty and incremental purchases.

Capture new luxury clients to grow the individual and store client book with a commercial objective mindset

Drive retention of clients ensuring volume and spend by contacting them regularly and ensuring the appropriate follow up on sales or clients requests

PERSONAL PROFILE

• A proven track record in delivering sales and exceeding targets
• Previous experience in Clientelling
• A strong interest in fashion, art and culture
• Strong product knowledge and good understanding of store retail operations
• Understanding of competitor products
• Experience in working as part of a team
• Fluent in local language; English proficiency is desirable
• Other language knowledge is desirable
• Demonstrates Confidence, Curiosity, Conviction, and Care
• Enjoys being part of a team
• Energetic, Pro‑active and self‑motivated
• Detail‑oriented and creative with a passion for selling
• Assertive with impeccable presentation and communication skills when dealing with clients and colleagues at all levels
• Results driven and commercial mindset
• Flexible, collaborative and adaptable approach to work

Burberry is an Equal Opportunities Employer and as such, treats all applications equally and recruits purely on the basis of skills and experience.