Customer Service Advisor

Smarter Appliances; Ilfracombe; On-site; GBP 26,000; Full time

Job summary

A trusted appliance service company based in Ilfracombe is seeking a Customer Service Advisor to join their sales team. This full-time position offers a supportive work environment with no weekend work. Responsibilities include managing customer inquiries, processing work orders, and updating systems. Ideal candidates will have prior customer service experience, strong communication skills, and a positive, organised attitude. The role includes a salary of £26,000 per annum and opportunities for bonuses and employee discounts.

Benefits

Permanent position

Bonus scheme

Employee discounts

Friendly work environment

Qualifications

• Previous experience in customer service or client support roles.
• Strong verbal and written communication skills.
• Highly organised with strong attention to detail.

Responsibilities

• Answering inbound calls and handling customer enquiries.
• Responding to emails and logging issues quickly and accurately.
• Processing work orders and updating CRM systems.

Skills

Customer Service

Call Handling

Admin

Client Support

Communication Skills

Organisational Skills

Job description

Salary: £26,000 per annum (post-probation)

Job Type: Full-time, Permanent

Hours: Monday to Friday, 9:00am – 5:00pm (No weekends)

Join a Supportive and Growing Team as a Customer Service Advisor

Are you looking for a full-time, role with no weekend working, and a supportive team?

Smarter Appliances is a trusted name in property maintenance and appliance services, working closely with some of the UK’s largest letting agents. We’re now seeking a professional, well‑organised Customer Service Advisor to join our busy office in Ilfracombe.

You’ll play a key role in our Sales Team, acting as the first point of contact for tenants, landlords, and property managers, helping to arrange repairs, manage bookings, and update our business systems.

Key Responsibilities:

• Answering inbound calls and handling customer enquiries
• Responding to emails and logging issues quickly and accurately
• Processing work orders and updating CRM systems and diaries
• Managing booking requests and coordinating engineer visits
• Performing a range of administrative tasks to support the sales and service team
• Delivering excellent service to customers and clients at every interaction

What We’re Looking For:

• Previous experience in Customer Service, Call Handling, Admin, or Client Support
• Strong verbal and written communication skills
• Highly organised with a strong attention to detail
• Comfortable using email, phones, and modern office systems
• A positive, customer-focused attitude
• Confidence managing multiple tasks

What You’ll Get:

• A permanent, salaried position – this is not a seasonal or temporary role
• A bonus scheme available post-probation
• Employee discounts on appliances and stock
• A friendly, welcoming work environment based in Ilfracombe

Ideal for Candidates Seeking:

• Customer Service jobs in North Devon
• Office Administrator roles
• Admin jobs with no weekend work
• Property services customer support
• A career in a supportive, growing company

If you're a motivated, friendly person who thrives in a fast‑paced office, we’d love to hear from you.