Rental Customer Care Specialist – Flexible Leave & Benefits

Arnold Clark Group; Ayr; On-site; GBP 22,000 - 28,000; Full time

Job summary

A leading rental company is seeking a Rental Customer Advisor for its Ayr Car & Van Rental branch. The role involves providing excellent customer care, handling inquiries and complaints, and ensuring effective operations through strong administrative skills. Ideal candidates are flexible, organized, and possess a full UK driving licence. This full-time position offers 33 days of annual leave, flexible working conditions, and generous employee discounts, fostering a supportive and inclusive work environment.

Benefits

33 days’ annual leave

Flexible leave

Generous employee discounts

Private healthcare

Workplace pension

Extensive training

Enhanced maternity and paternity leave

Qualifications

• Demonstrable ability to work effectively as part of a team.
• Flexibility to work shifts on a rota basis seven days per week.

Responsibilities

• Delivering a consistently excellent level of customer care.
• Handling customer complaints and queries.
• Monitoring and controlling expenditure.
• Running daily reports and ensuring they’re acted on.

Skills

Strong administrative skills

Ability to work effectively as part of a team

Good communication skills

Flexibility to work shifts

Full UK driving licence

Job description

A leading rental company is seeking a Rental Customer Advisor for its Ayr Car & Van Rental branch. The role involves providing excellent customer care, handling inquiries and complaints, and ensuring effective operations through strong administrative skills. Ideal candidates are flexible, organized, and possess a full UK driving licence. This full-time position offers 33 days of annual leave, flexible working conditions, and generous employee discounts, fostering a supportive and inclusive work environment.