Customer Service jobs in United Kingdom

• Report to: Line Manager
• Responsible for: coordinating the timely collection, transport, and disposal of waste, ensuring efficient operations and customer satisfaction
• Liaison with: All departments

• Plan, assign, and adjust daily routes for waste collection trucks to maximize efficiency.
• Use route optimization software to ensure the shortest, most efficient routes based on traffic, weather, and pickup schedules.

• Create and manage collection schedules for residential and/or commercial clients.
• Ensure that all customer service requests (regular or special pickups) are scheduled appropriately.
• Adjust schedules in response to holidays, equipment breakdowns, or emergencies.

• Maintain continuous communication with drivers to ensure timely collections, relay updates, and handle any changes to the schedule.
• Provide drivers with clear instructions on collection locations, specific client needs, and any potential hazards.

• Serve as the point of contact for customers who have questions or issues about their waste pickup services.
• Handle service requests, complaints, or missed pickups and work with the field team to resolve them quickly.
• Notify customers of any service delays or changes, such as route adjustments or rescheduling.

• Use GPS and other tracking tools to monitor the real‑time location of waste collection vehicles.
• Track driver performance, fuel usage, and adherence to assigned routes.

• Address and resolve issues such as vehicle breakdowns, missed pickups, accidents, or traffic delays.
• Quickly reassign resources or adjust routes in case of emergencies or unforeseen circumstances (e.g., road closures or bad weather).

• Ensure all waste collection operations comply with local, state, and federal regulations, especially regarding hazardous waste handling.
• Promote and enforce safety protocols to ensure that drivers adhere to waste management regulations and environmental safety standards.
• Document and report any incidents, accidents, or safety violations promptly.

• Maintain accurate records of pickups, routes, fuel usage, vehicle maintenance, and driver hours.
• Ensure that all information is up to date for internal reporting, invoicing, and regulatory compliance purposes.

• Work closely with operations and maintenance teams to schedule vehicle repairs or routine maintenance without affecting service delivery.
• Ensure that trucks are adequately equipped and in good working condition before dispatch.

• Manage and monitor waste volume and load capacity to ensure that trucks do not exceed weight limits and can complete their routes efficiently.
• Communicate with transfer stations, landfills, or recycling centers to coordinate deliveries and ensure compliance with facility capacities.

• Coordinate with the sales and customer service teams to understand client needs and ensure that service agreements are fulfilled.
• Collaborate with the recycling or hazardous waste teams to ensure that the correct waste streams are handled appropriately.

• Operate dispatch software, GPS tracking systems, and communications tools to streamline the dispatching process.
• Train drivers on using mobile apps or in‑cab technology for tracking, navigation, and reporting purposes.
• Other duties, responsibilities and activities may change or be assigned.

• To attend all meetings as required.
• To show commitment to company values in all aspects of your role.
• To act as a positive ambassador for the business.
• I have received and read my Job Description and understand that it acts as a guide only to my duties and responsibilities and is not exhaustive; I agree to undertake any other duties deemed reasonable by the management.

Join us on the journey…..

Over the past 30 years, Panda has continued to grow and acquire businesses that all share a very similar vision and set of values. We’re now a group of almost 3000 people, all contributing to that growth and success.

Whilst Panda is the parent company to numerous brands, we all share an ambitious vision for the future. Our primary goal is to ensure the safety and wellbeing of our people and connected partners is front and centre. As a team, we’re safer together. We deliver our customers with a partnership approach to managing their resources responsibly. We constantly push the boundaries of innovation. What’s good today can be better tomorrow.

Panda is not just a company, it’s a resource recovery business. Over the past three decades we’ve grown and diversified significantly, we believe that great leadership is rooted in strong values. As leaders within this industry, we’re committed to shaping a better future for our friends, families and communities. Our philosophy remains unchanged, balancing customer satisfaction with environmentally sustainable practices. Exceptional customer service, and unwavering dedication to sustainability are the cornerstones of our business.

Our journey is dependent upon talented, passionate, and dedicated people that constantly strive and challenge each other for better outcomes.

Take the first step today and join us on the journey……….

Pandaaims to attract and retain a skilled and diverse workforce that best represents the talent available in the communities in which our assets are located and our employees reside. (DE&I Policy Statement)