Service Team Manager

Bupa; Salford; Hybrid; GBP 35,000; Full time

Job summary

A leading health insurer is seeking a Remote Service Team Manager to oversee a team of physiotherapists. This full-time role, based in Salford, includes managing operational performance, ensuring excellent customer service, and driving innovation. The ideal candidate will possess strong leadership skills, experience in a customer service environment, and proficiency in IT. This position offers a competitive salary and a range of employee benefits designed to promote wellbeing.

Benefits

25 days holiday per year

Enhanced pension and life insurance

Discounted online gym sessions

Bupa health insurance

Access to Digital GP platform

Emotional wellbeing support

Qualifications

• Strong experience in leading teams and engaging employees.
• Previous experience in a customer service environment is essential.
• Experience in the health and care or wellbeing industry.

Responsibilities

• Manage a remote team of physiotherapists and support customer service.
• Drive operational performance and ensure high customer satisfaction.
• Take ownership of capacity management to maximize revenue.

Skills

Excellent interpersonal skills

Strong experience of leading teams

Customer service excellence

Organisation and time management

IT proficiency

Tools

Microsoft Office

Job description

* Before submitting your application, you should read our to understand how Bupa will use, store and share your information.* For Australia or New Zealand candidates - Before submitting your application, you should read our to understand how Bupa will use, store and share your information.Service Team Manager page is loaded## Service Team Managerlocations: Salford Quaystime type: Full timeposted on: Posted Todaytime left to apply: End Date: January 2, 2026 (14 days left to apply)job requisition id: R1211077Job Description:**Remote Service Team Manager – Physio Line Homebased (UK only) with monthly travel required to Salford Quays (M503SP) or other Bupa office (London, Leeds) Permanent. Full time, 37.5 hours per week Salary: £35,000 per annum plus excellent Bupa benefits**The service we provide operates between 8am to 8pm Monday to Sunday, essential requirements would be to work one late shift per week plus one weekend every ten weeks. **We make health happen.**At Bupa we champion diversity, and we understand the importance of our people representing the communities and customers we serve. You’ll find an inclusive environment where you’ll be welcomed, can be yourself, and where everyone is driven by the same purpose – Helping people live longer, healthier, happier lives and making a better world.**You’ll help us make health happen by:**As a Remote Service Team Manager, you will be responsible for managing a team of physiotherapists who work remotely to support our customers. You will support the Operations Manager to drive and improve operational performance across the service lines and ensure customers receive the highest standards of customer service and satisfaction. The role of Service Team Manager will take accountability for quality improvements and people management whilst driving a culture of continuous improvement.* Manage the performance of all employees within your team by ensuring that appropriate objectives are set, and training and career development plans are in place.* Driving and managing operational efficiencies across the service through effective utilisation and efficient scheduling of resources.* Continually striving for profitable growth, driving innovation and keeping the customer at the centre of everything we do.* Using insights from the Net Promoter System to continually drive improvements to the customer experience across Remote Services.* Supporting the collection of the right management information and interpretation of the data using the expertise of the clinical team around you* Taking ownership on capacity management and coming up with innovative solutions to maximise capacity and seek opportunities for increased revenue into the service.* Ensuring a culture of compliance is fostered and achieves 100% regulatory compliance (or similar) levels.* Participating in the general day to day management of the team including recruitment, development and training, and team coaching**Key Skills / Qualifications needed for this role:*** Excellent interpersonal skills and the ability to communicate with employees, colleagues, and customers.* Strong experience of leading teams and people management including evidence of the ability to engage and motivate people is essential* Previous experience in a customer service environment and understanding of drivers of customer service excellence.* Experience of the health and care and / or wellbeing industry* Good track record of driving business performance and delivering business results* Strong organisation and time management skills.* IT proficiency including the use of Microsoft office systems**Benefits**Our benefits are designed to make health happen for our people. Viva is our global wellbeing programme and includes all aspects of our health – from mental and physical, to financial, social, and environmental wellbeing. We support flexible working and have a range of family friendly benefits. Joining Bupa in this role you will receive the following benefits and more:* Equivalent to 25 days holiday per year, increasing through length of service, with option to buy or sell.* Enhanced pension and life insurance.* Discounted access to online gym sessions.* Bupa health insurance as a benefit in kind.* Access to our Digital GP platform on you mobile.* Emotional wellbeing support.* Access to family mental health line.* Financial wellbeing channels.We’re a health insurer and provider. With no shareholders, our customers are our focus. Our people are all driven by the same purpose – helping people live longer, healthier, happier lives and making a better world. We make health happen by being brave, caring and responsible in everything we do.We encourage all of our people to “Be you at Bupa”, we champion diversity, and we understand the importance of our people representing the communities and customers we serve. That’s why we especially encourage applications from people with diverse backgrounds and experiences.Bupa is a Level 2 Disability Confident Employer. This means we aim to offer an interview/assessment to every disabled applicant who meets the minimum criteria for the role. We’ll make sure you are treated fairly and offer reasonable adjustments as part of our recruitment process to anyone that needs them.Time Type:Full timeJob Area:Clinical ServicesLocations:Bupa Place