Field Service Engineer

Abbott Laboratories; Remote; GBP 80,000 - 100,000; Full time

Job summary

A leading healthcare company in Maidenhead is seeking a Field Service Engineer to manage on-site installations and maintenance for molecular diagnostics. The role involves troubleshooting hardware and software issues and providing excellent customer support. Ideal candidates should have strong scientific and problem-solving skills along with excellent communication abilities. The position requires travel up to 75% of the time and offers a competitive benefits package.

Benefits

Competitive salaries

Defined contribution pension scheme

Private healthcare

Life assurance

Flexible benefits scheme

Qualifications

• Scientific mindset with strong problem solving skills.
• Excellent customer service and communication skills required.
• Active listening abilities to effectively understand client needs.

Responsibilities

• Install and implement new systems at customer sites.
• Perform preventative maintenance on molecular instrumentation.
• Troubleshoot application and instrumentation issues both on-site and by phone.
• Provide on-site customer support and training for software and hardware upgrades.
• Collaborate closely with Application Support Specialists and the Commercial team.

Skills

Scientific mindset

Strong problem solving skills

Excellent customer service

Communication skills

Active listening

Education

Diploma/College degree

Job description

Field Service Engineer page is loaded## Field Service Engineerlocations: England - Nottinghamtime type: Full timeposted on: Posted Todayjob requisition id: 31136459## **JOB DESCRIPTION:****About Abbott**Abbott is a global healthcare leader, creating breakthrough science to improve people’s health. We’re always looking towards the future, anticipating changes in medical science and technology.**The Opportunity****We have an exciting opportunity for a Field Service Engineer to join the team.**This position manages North UK the ideal candidate will be located in Nottingham. Abbott Molecular is a leader in molecular diagnostics and the analysis of DNA, RNA, and proteins at the molecular level.As the Field service engineer, you will provide Abbot Molecular clients with a best in class customer experience. Responsible for on-site systems and instrument installations, maintenance and for solving hardware and software issues. Actively collaborate with other Service and Commercial colleagues to enhance our overall customer service and support business growth.**What You’ll Do*** Installation and implementation of new systems in current and new customers sites.* Performing preventative maintenance interventions (Hardware and Software upgrades and repair interventions on molecular instrumentation)* Troubleshoot Application and Instrumentation by telephone and on site, complaint logging and tracking in Call Management Systems.* Providing on-site customer support for software and hardware upgrade training.* Close cooperation with Application Support Specialists and the Commercial team to provide excellent customer service and support business growth.* Providing primary service and support to the defined territory and back-up service support outside of assigned territory as needed..**Required Qualifications and experience*** Scientific mindset, Strong problem solving skills, autonomy and resourcefulness.* Excellent customer service and communication skills.* Active listening abilities.* Diploma/College degree**WHAT WE OFFER**As you’d expect from a global healthcare company, we offer a fantastic range of benefits including competitive salaries, a superb defined contribution pension scheme, private healthcare, life assurance and a flexible benefits scheme.Follow your career aspirations to Abbott for diverse opportunities with a company that can help you build your future and live your best life. Abbott is an Equal Opportunity Employer, committed to employee diversity.Connect with us at , on Facebook at and on Twitter @AbbottNews.**The base pay for this position is**N/AIn specific locations, the pay range may vary from the range posted.## **JOB FAMILY:**Field Services## **DIVISION:**AMD Molecular## **LOCATION:**United Kingdom > Maidenhead : Remote## **ADDITIONAL LOCATIONS:**## **WORK SHIFT:**Standard## **TRAVEL:**Yes, 75 % of the Time## **MEDICAL SURVEILLANCE:**Not Applicable## **SIGNIFICANT WORK ACTIVITIES:**Driving a personal auto or company car or truck, or a powered piece of material handling equipment