Field Support Engineer (UK&I)

Medevolve Ltd; United Kingdom; On-site; GBP 35,000 - 45,000; Full time

Job summary

A medical technology company is looking for a Biomedical Service Engineer to ensure the maintenance and repair of medical devices across various hospitals in the UK & Ireland. The ideal candidate will have a minimum of 2 years experience in biomedical services and must hold a valid UK driving license. Responsibilities include preventive maintenance, repairs, and maintaining high standards of customer service. This position requires travel to multiple locations and adherence to safety standards.

Qualifications

• Minimum 2 years experience in servicing and repairing electrodiagnostic medical equipment.
• Minimum 2 years advanced computing and networking experience.
• Hold a clean UK Driving License.

Responsibilities

• Perform scheduled preventive maintenance on medical equipment.
• Complete repairs on medical equipment as required.
• Maintain spare part boot stock wherever necessary.

Skills

Customer service skills

Organisational skills

Communication skills

Education

HNC in Electrical Electronic Engineering or equivalent

HNC in Computing or equivalent

Qualification in Engineering, electronics or medical technologies

Job description

To provide daily repair, preventative maintenance and asset management of medical devices within various hospital locations in the UK & Ireland whilst ensuring outstanding customer support and building long term relationship.

Responsibilities

• Perform scheduled preventive maintenance (PM) on medical equipment as per manufacturer’s guidelines.
• Complete repairs as required on medical equipment per manufacturer’s guidelines.
• Complete associated admin needed to close repairs and PMs as outlined in the Standard Operating Procedures.
• Update the company electronic service/maintenance reporting system.
• Travel to various sites (UK & Ireland) to perform Corrective and Preventive Maintenance.
• Maintain safe working practices within the hospital environment.
• Exceed contract KPI’s to ensure customer satisfaction.
• Work to maintain a high standard of customer service and protect your health and safety as well as that of your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.
• Maintain spare part boot stock wherever necessary.

Key accountabilities

• Attend customer meetings when required.
• Seek opportunities to grow the business.
• Review ways to improve productivity and reduce operating expenditure.

Performance indicators

• Exceed contract KPI’s to ensure customer satisfaction.

Capability profile

Qualifications - Desirable

• HNC in Electrical Electronic Engineering or equivalent
• Qualification in Engineering, electronics or medical technologies such as biomedical engineering.
• HNC in Computing or equivalent
• Qualification in Computing or Networking Infrastructure type qualifications
• Ability to follow complex instructions and processes.
• Hold a clean UK Driving License
• Good organisation and communications skills.

Experience - Essential

• Minimum 2 years Biomedical experience in a service and repair of electrodiagnostic medical equipment.
• Minimum 2 years advanced computing and networking experience.
• Have customer service skills and the ability to be confident in customer facing environments.
• Field service experience preferable.
• Must have UK based experience.

Visa and applicability to work in the UK

• Applicants should not require a VISA and must have the right to work in the UK.

Mobility requirements

• Must be willing to travel to multiple sites within the UK & Ireland.
• International travel possible – Training Courses.

Quality Assurance and Environmental and Health & Safety

Comply with policies, and work to maintain a high standard of customer service and protect the safety and health of you, your colleagues, our customers and members of the public. Promptly raise any concerns regarding potential violations of the policies.

DBS - Disclosure & Barring Service disclosure (formally Criminal Records Bureau disclosure)

A DBS Disclosure is required for all applicants.

The successful applicant must agree to an Enhanced Disclosure under the Disclosure Barring Service Records Bureau procedures. Employment will be offered to the successful applicant subject to a satisfactory Disclosure report.