Customer Service Assistant jobs in United Kingdom

Join to apply for the Retail Sales Assistant role at Travelex.

Salary: £13 per hour + Monthly Bonus

Working Patterns: This job is flexible with a variety of shifts between Monday and Sunday. Hours per week listed where applicable.

• Nurturing and forming relationships with customers to gain a better understanding of their travel needs.
• Establishing yourself as a travel money ambassador and trusted advisor, providing support and advice on Travelex products and services.
• Engaging with customers to process all foreign exchange transactions accurately and efficiently.
• Delivering on key performance goals both procedural, operational and customer focused.
• Utilising attention to detail to process daily online FX requests and deliveries.
• Implementing best practice legal and regulatory standards and adhering to Travelex compliance procedures.

• Great communicator — you’ll be comfortable talking with people and building relationships; you’ll be a good listener who understands people and their needs.
• Desire to succeed — you’ll have the drive to make a difference and care about the impact you have and the way you make people feel.

Please note, as part of the onboarding process, you will be required to clear our reference check company standards. A dedicated team will support you through this process.

• A wide range of insurances such as Private Medical, Dental and Critical Illness; discounted products including Health Checks (Screens), Allergy + Intolerance and Other Health Tests.
• Employee wellness programmes providing guidance on wellbeing (physical, mental and financial).
• A wide range of employee discounts provided by Bravo Benefit.
• Flexible hours and shift patterns with opportunities for overtime.
• 25 days holiday (pro-rata). Bank holidays and the option to gain more days with tenure; option to sell days.
• Opportunity to earn a monthly bonus on top of base salary for hitting targets.
• Pension with Scottish Widows.

We are a market-leading specialist provider of foreign exchange. Founded in 1976, we have built a network of foreign exchange stores and a trusted brand in international money. Our mission is to simplify our customers’ access to international money, any time, any place.

We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, colour, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.

• Entry level

• Part-time

• Sales and Business Development

• Financial Services
• Consumer Services
• Retail

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Location: St Helens, England, United Kingdom; Liverpool, England, United Kingdom; Ellesmere Port, England, United Kingdom; Chester, England, United Kingdom; Warrington, England, United Kingdom; Wirral, England, United Kingdom; Cheshire Oaks area (Ellesmere Port) — various postings.