Sales Executive

CMO Group; Plymouth; On-site; GBP 80,000 - 100,000; Full time

Job summary

A leading eCommerce supplier is seeking a Sales Executive in Plymouth. You'll be the first point of contact for customer inquiries, create sales quotations, and upsell products. Previous sales experience and excellent communication skills are required. The position offers a competitive hourly rate and various benefits. Join a dynamic team focused on exceptional customer service and innovative solutions.

Benefits

Monthly team bonus based on target earnings

Extra day off every fortnight

Employee Assistance Programme

Discount scheme

Cycle to work scheme

On-site parking

Company events

Competitive holiday allowance

Qualifications

• Previous sales experience is essential.
• Effective communication skills are necessary.
• Ability to work to targets and maintain a friendly demeanor.

Responsibilities

• Act as first point of contact for product inquiries.
• Create and follow up on sales quotations in a timely manner.
• Upsell products, including key products and special offers.
• Liaise with suppliers as required to fulfill orders.

Skills

Sales experience

Problem solving skills

Good telephone manner

Team player

Job description

Overview

Contract Type: Permanent

Location: Plymouth

Salary: £13.40 per hour

Hours: Full-time, 67.5 hours per fortnight (on an alternating pattern of 37.5 hours per week and 30 hours the next week)

Join one of the biggest and most respected national eCommerce successes in our industry. CMO SUPERSTORES Ltd is an online supplier of building materials, sold across multiple eCommerce stores. Our mission is to provide customers with top-quality products and exceptional service to meet their needs. As an innovative and customer-centric company, we are committed to delivering excellent solutions to roofing professionals, contractors, and DIY enthusiasts alike. We are seeking a dynamic and results-driven Sales Executive to join our Roofing Superstore.

Responsibilities

• Act as first point of contact for the Company, dealing with routine and specialist product enquiries in a pleasant and helpful manner, communicating relevant information to colleagues or referring to others as appropriate.
• Ensure timely effective creation and follow up of sales quotations.
• Up-selling products to customers, including key products and special offers.
• Liaising with suppliers, as required, to fulfil customer orders
• Help promote the company through a positive attitude while engaging with our customers, colleagues and suppliers.
• Escalate product or customer issues to the Team Manager or Senior Advisor.
• Be reactive and well organised with demonstrable ability to prioritise and effectively complete multiple tasks.
• Entering detailed accurate notes into a database, including dates for follow up calls.
• Develop and retain product knowledge by attending supplier training events.
• Work collaboratively by sharing ideas, knowledge and resources.
• Undertake any further relevant research, development or training as required.
• Understand, record and update reasons for customer contact.
• As and when, there will be a requirement for you to support other teams with tasks that may not be directly related to your day to day responsibilities. You will be expected to manage these within your workload.

Requirements

• Previous sales experience
• Experience dealing with inbound sales calls.
• Good telephone manner.
• Friendly and tactful personality.
• Computer literate with a high standard of written and spoken English
• Ability to absorb new information quickly.
• Problem solving skills.
• Ability to work to targets.
• Team player with a ‘can do’ approach.
• Communicates effectively with others.
• Trustworthy and reliable time keeper.

Benefits

• Monthly team bonus based on target earnings
• Extra day off every fortnight
• Employee Assistance Programme
• BHN Extras (discount scheme)
• Cycle to work scheme
• On-site parking
• Company events
• Competitive holiday allowance

CMO SUPERSTORES Ltd is an equal opportunities employer.