Customer Experience jobs in United States

Could you be Incommunities new Grounds Maintenance Round Leader? You will help us build, measure and optimise our Grounds Maintenance activity. Responsible for supervising, delivering and enhancing our Grounds Maintenance process, delivery and workflow.

We are a social housing landlord and one of the largest housing providers in the region with over 22,000 social and affordable homes, mainly in the Bradford district. We employ a talented workforce of nearly 1,000 people.

This year we’ve launched our five-year Corporate Strategy, which runs to 2029. Our purpose is to provide high quality homes, services, and support to our customers, so we’ve worked with colleagues and customers to find out what’s important to them. Our customers sit at the heart of what we do, and our colleagues are the people who’ll help us achieve our vision, which is to create the best customer experience to improve everyday lives.

• Supervising the day-to-day activities of the Grounds Maintenance Operatives, whilst working closely with the Team Leaders.
• Ensuring you and your team have the correct equipment to carry out the role safely and in line with Health and Safety procedures.
• Regularly assess team capacity to ensure the service from the department meets and exceeds customer expectations
• Communicate with external agency partners such as Bradford Council colleagues
• Develop an understanding of our customers needs
• Be an ambassador for the Organisation ensuring all policies and procedures are adhered to.
• Respond to issues in an appropriate and timely manner, always protecting the reputation of the organisation
• Be first point of contact for issues arising on site whilst upholding our values and behaviours
• Keep Team Leaders and management informed appropriately by interpreting information and making recommendations.
• Monitor performance and standards of your team ensuring the expected standard is met and exceeded. Feeding back any information which is impacting the team to Team Leaders/Management.

A basic DBS (Disclosure and Barring Service) check will be required for the successful candidate as part of the pre-employment process - Criminal Conviction Checks

• At least 2 years of Grounds Maintenance experience, preferably in a similar organisation (social housing, non-profit, charity)
• Strong communication skills
• People management experience
• Demonstrated experience of using Grounds Maintenance equipment in a safe manner in line with Health and Safety Regulations
• An understanding of Grounds Maintenance processes and requirements during the changing seasons.
• Good working knowledge of GDPR regulations, Health and Safety Act 1974 and COSHH.
• Continuous performance focus with a desire to improve
• A full UK manual driving licence and ability to tow a trailer/equipment is essential
• Visa sponsorship is not available for this post. You must have the right to work in the UK.

• Starting salary of £26,691 rising to £28,411 per year
• Social Housing Pension Scheme
• 28 days annual leave that increases with service plus bank holidays
• Option to buy and sell annual leave
• Training, development, and qualification opportunities
• Our Hub: our wellbeing and benefits site, with exclusive access to discounts and savings (at over 800 retailers)
• Corporate health scheme membership
• Agile and hybrid working
• Access to an Employee Assistance Programme
• Cycle to work scheme
• Local gym membership discounts.
• A team of trained Mental Health First Aiders who are available for colleagues to contact for support

We’re looking for great people to join us! AtIncommunities, we’re committed to creating a workplace where everyone feels valued, included, and supported. We actively welcome applicants from all backgrounds, abilities, and experiences—because we know thatdiverse perspectives make us stronger.

Based inBradford, a city known for its rich cultural diversity, we servevibrant communities. As a social housing provider, we’re passionate about making a real difference by providingsafe, affordable homesandimproving lives.

Our recruitment process is designed tosupport you every step of the way. If you need any adjustments or assistance, just let us know.

We’re proud to be aMindful Employer, committed to mental health and wellbeing. We also hold the‘Committed’ Menopause Friendly Accreditation, recognising the importance of support in the workplace.

💡Apply early!We review applications as they come in and may close the advert before the deadline.