Customer‑Focused Service Advisor | Growth & Benefits

Swansway Garages Limited; Crewe; On-site; GBP 22,000 - 28,000; Full time

Job summary

A national automotive service provider based in Crewe is seeking a dynamic Service Advisor to enhance customer experience. The role involves managing customer queries, providing exceptional service, and ensuring efficient communication within the aftersales department. The ideal candidate will have at least 12 months of experience as a Service Advisor, a strong technical awareness of vehicles, and a commitment to customer satisfaction. Joining the family-run Swansway Motor Group offers numerous benefits including increased holiday entitlement and access to a company pension scheme.

Benefits

Increased holiday entitlement with length of service

Birthday off

24/7 Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products/services

Access to Car Benefit Scheme

Participation in Cycle to Work scheme

Qualifications

• Minimum of 12 months’ experience as a Service Advisor in a dealership.
• Flexible team player, able to support during busy periods.
• Results-focused with resilience to overcome obstacles.
• Strong understanding of vehicles and components.
• Valid driving licence.

Responsibilities

• Provide informed and efficient service to customers via various channels.
• Meet and greet customers, qualifying work during vehicle drop-offs.
• Identify and pursue customer service improvement opportunities.
• Accurately book workshop tasks and maintain effective communication.
• Manage customer updates on repairs and authorize additional work.

Skills

Customer service skills

Technical awareness of vehicles

Experience in upselling products

Team player attitude

Job description

A national automotive service provider based in Crewe is seeking a dynamic Service Advisor to enhance customer experience. The role involves managing customer queries, providing exceptional service, and ensuring efficient communication within the aftersales department. The ideal candidate will have at least 12 months of experience as a Service Advisor, a strong technical awareness of vehicles, and a commitment to customer satisfaction. Joining the family-run Swansway Motor Group offers numerous benefits including increased holiday entitlement and access to a company pension scheme.