Operations Manager

Castlebridge Hospitality; Winchester; On-site; GBP 60,000 - 80,000; Full time

Job summary

A leading hotel operator in Winchester is seeking a passionate Operations Manager to oversee day-to-day operations. The ideal candidate will have hotel experience at a 4/5* level and a strong understanding of all departments, particularly in Food & Beverage. You will work closely with the General Manager to drive sales, ensure exceptional customer service, and develop your team. Flexible shifts and an excellent benefits package are offered, making this an exciting opportunity for career growth.

Benefits

Heavily discounted Staff Room Rates

50% off dining

Fully funded Apprenticeship programme

Cycle to work scheme

Healthcare Cash Plans

Referral schemes

Flexible shift patterns

Monthly colleague recognition

Use of Wagestream financial platform

Employee Assistance Programme

Internal communications hub

Qualifications

• Hotel experience is essential, preferably in a 4/5* Hotel in an Operations Manager role or similar.
• Strong knowledge of all departments, particularly Food & Beverage.
• Experience in leading, managing, and developing a successful team.

Responsibilities

• Run day-to-day operations across the Hotel.
• Work closely with the General Manager to drive sales and revenue.
• Coach teams to deliver exceptional customer experience.

Job description

Our voco Winchester Hotel & Spa is a modern haven, designed with a focus on both style and comfort. Our thoughtfully crafted spaces combine contemporary design elements with inviting amenities, ensuring a distinctive and enjoyable stay. Located near the historic and picturesque city of Winchester, voco Winchester Hotel & Spa is located on the edge of the beautiful South Downs National Park and within five minutes from the city centre. With that in mind, our voco Winchester Hotel & Spa is a great place to kickstart your hospitality career or if you’re looking to progress your journey, this is the place where future can become reality.

It’s a big operation, so you’ll need to be hands‑on, featuring 131 bedrooms, 8 flexible event spaces, our restaurant Kitchen 21 and the stunning ANA Spa. Whether it be a pre‑cruise stay, accommodation for a business trip, a relaxing spa‑day, wedding or family celebration, our hotel offers it all.

Are you out‑going, full of energy and enthusiastic? A natural‑born communicator? Are you passionate about offering an excellent guest experience? Then our fabulous voco Winchester Hotel & Spa could be the place for you.

The Role:

We’re looking for a passionate and talented Operations Manager to join our team. You’ll be responsible for running the day‑to‑day operations across the Hotel. You’ll work closely with the General Manager to focus on driving sales, revenue and financially assessing all cost KPI’s across the Hotel. More importantly, you’ll be the Hotels ambassador for customer satisfaction and service delivery – coaching the teams to deliver an exceptional customer experience. As Op’s Manager, you’ll play a fundamental part in formulating and delivering the Hotel’s strategy, delivering the highest standards of service throughout the property and monitoring the hotel’s sales performance against budgets for operational departments. You’ll always be looking at ways to improve and thinking of fresh new ideas.

You’ll be the go‑to for each HOD, supporting them with daily operations and working with each of them to continuously improve their delivery and service. Each day will be different for you, one day you might be working with The People Team writing personal development plans and the next you’ll be leading an audit with the Maintenance Manager, ensuring all health and safety regulations are adhered to. This means you’ll need to be flexible and adaptable to business needs with top‑notch interpersonal and communications skills.

The Ideal Candidate:

We’re looking for an ambitious Operations Manager who aspires to be our next General Manager, you’ll be highly motivated with a drive to succeed to be the best. Hotel experience is absolutely essential in this role so you’ll have worked in a 4/5* Hotel in an Operations Manager role or similar. You’ll need strong knowledge of all departments, particularly Food & Beverage. Experience of leading, managing and developing a successful team is also essential for this role. Taking lead of the day‑to‑day operations, you’ll need a forward‑thinking planned approach. You’ll need to work well under pressure whilst maintaining a positive, can‑do approach to every task.

All applicants must be eligible to live and work in the UK. As part of the recruitment process, you will be asked to provide documented evidence of eligibility.

• Heavily discounted Staff Room Rates at all Castlebridge properties for you and your friends and family, so everyone can enjoy a break away. Rates start from £50 per night, with breakfast included.
• 50% off your bill when you dine in one of our Restaurants or Bars.
• Fully funded Apprenticeship programme to develop your career without a reduction in your pay.
• Cycle to work scheme - save up to 40% on a wide range of bikes.
• Healthcare Cash Plans - dental, optical, medical and more available from just £1 per week.
• Referral schemes for referring your friends or family to join our team.
• Flexible shift patterns and contracts available to suit your lifestyle, we are 24/7 operation, meaning shift patterns to suit everyone.
• Monthly colleague recognition through our 5-Star Service rewards programme and monetary rewards for long service milestones.
• Use of Wagestream financial wellbeing platform, allowing you to access your pay as and when you need it.
• Employee Assistance Programme - free, confidential advice available 24/7 to you.
• An internal communications hub which acts as our very own social media platform, connecting you to your colleagues and the wider group in seconds.