Customer‑Focused Service Advisor | Growth & Benefits

Swansway Garages Limited; Bolton; On-site; GBP 24,000 - 30,000; Full time

Job summary

A reputable automotive dealership in Bolton is seeking a dynamic Service Advisor to enhance customer experience within their aftersales department. You'll manage customer inquiries, provide timely updates on repairs, and ensure efficient operations. Ideal candidates will have at least 12 months of dealership experience, technical vehicle knowledge, and excellent customer service skills. With a strong commitment to satisfaction, this role offers various benefits designed to support your well-being and professional growth.

Benefits

Increased holiday entitlement with length of service

Birthday off

24/7 Employee Assistance Programme

Company Pension Scheme

Long service recognition

Discounts on products and services

Car Benefit Scheme

Cycle to Work scheme

Qualifications

• Minimum of 12 months' experience as a Service Advisor in a dealership environment.
• Valid driving licence required.
• Strong technical awareness or understanding of vehicles.

Responsibilities

• Provide informed, responsive, and efficient service to customers.
• Meet and greet customers, qualifying work during vehicle drop-offs.
• Book workshop tasks and ensure effective communication.

Skills

Customer service skills

Technical knowledge of vehicles

Ability to upsell products

Team player attitude

Resilience and problem-solving

Job description

A reputable automotive dealership in Bolton is seeking a dynamic Service Advisor to enhance customer experience within their aftersales department. You'll manage customer inquiries, provide timely updates on repairs, and ensure efficient operations. Ideal candidates will have at least 12 months of dealership experience, technical vehicle knowledge, and excellent customer service skills. With a strong commitment to satisfaction, this role offers various benefits designed to support your well-being and professional growth.