Concession Manager - Hoopers Wilmslow

The Foschini Group; Wilmslow; On-site; GBP 30,000 - 40,000; Full time

Job summary

A leading retail group is seeking a Concession Manager for their Hoppers, Wilmslow location. In this role, you will lead a dynamic team to ensure a 5-star customer experience and drive store performance to meet key performance indicators. Ideal candidates are customer-centric leaders with a passion for coaching and developing diverse teams. The company offers a supportive environment for career growth along with benefits including a clothing allowance and well-being guidance.

Benefits

Free clothing allowance

Financial and Wellbeing guidance

Enhanced Maternity package

Qualifications

• Proven ability to manage high-performing teams in a fast-paced retail environment.
• Experience in enhancing customer experience on the shop floor.
• Strong communication and relationship-building skills.

Responsibilities

• Lead the team at Hoppers, Wilmslow to deliver an exceptional customer experience.
• Maximize store profitability through effective management and operations.
• Develop diverse teams focusing on customer service excellence.
• Identify growth opportunities for the store's performance.

Skills

Customer-centric leadership

Team management

Coaching and influencing skills

Commercial awareness

Strong interpersonal skills

Job description

Every exceptional customer moment starts with ourpeople

At TFG London, webelieve that it’s our team who bring our house of brands to life. All ourcolleagues across Hobbs, Phase Eight, Whistles, and Inside Story play a vitalrole in our success story. And that story is only getting more exciting!

We are looking for a Concession Manager to lead our team in Hoppers, Wilmslow. Y ou will play a key part in promoting a 5* customer experience and drive commercial excellence to impact KPIs across our premium brands

Who you'll be

• A customer-centric leader who thrives in a fast-paced environment.
• Capable in managing high performing teams in a multi-brand concession setting.
• Able to demonstrate your ability to influence and coach colleagues and sustain trusted relationships with colleagues at all levels.
• Confident in your delivery and motivated to add value, utilising the strengths of your team around you to think ‘bigger picture’.
• A natural role model with a passion and authority and you are both a ‘people’ as well as a ‘commercial’ person.
• Passionate about being on the shop floor interacting with our customers whilst sharing your knowledge and expertise with authority and confidence.

What you'll do

• Take direct ownership of store performance identifying opportunities for further growth
• Maintain a commercial approach to role and operations, to maximise store profitability
• Nurture, coach and develop strong diverse teams with a focus on delivering first class customer experience
• Proactively identify opportunities to ensure continued success in the store
• Recognise key areas of strength within the team and areas for growth

What's in it for you?

It’s not all about what you can do for us. We will give you the tools, support and the time to develop your career in the direction you want to go. Alongside that, we have some great benefits which include:

• Free clothing allowance
• Financial and Wellbeing guidance
• Enhanced Maternity package

We are actively recruiting now so don’t wait, hit the apply button and let’s talk about your future

About Us

TFG London Inclusion and Diversity statement of commitment:

At TFG London and across all our brands we are committed to creating an inclusive culture that welcomes, develops and celebrates a diversity of backgrounds, experiences, cultural references and ideas and opinions within our business.

We are working together to ensure our environment is one where difference is not only respected but encouraged and celebrated and people can bring their authentic, unique selves to work, where their contribution is valued, ability enhanced, and perspective appreciated.