Customer Experience jobs in United Kingdom

We are looking for a self‑motivated, driven and adaptable individual who enjoys a challenge to work alongside our energetic team. The role requires a CAN‑DO attitude, an ability to learn from any losses and celebrate every win. We are a fast‑paced business with plenty of opportunities for growth so if this sounds like you, we’d love to hear from you!

GRS is the country’s number one trader of primary, recycled and secondary aggregates in the construction industry. We are unique in that we’re able to source and supply materials nationwide, making use of road, rail, river and marine to get materials to wherever they’re needed. We are proud to be a leader in low‑carbon secondary aggregates sustainably produced and sustainably delivered!

At GRS, we do things differently.

The role of the Health, Safety & Compliance Advisor is to support the Health, Safety & Compliance Manager with the onboarding, relationship and compliance of the third‑party haulier’s working on HS2 and other Major Projects on behalf of GRS & RSS. To support the Health, Safety & Compliance Manager with compliance and health and safety in accordance with the contract or purchase order obligations of the client. Producing necessary reports and data relating to compliance and safety incidents in line with the relevant policies, client expectations and contractual obligations. Managing client relationships and attending regular site visits, meetings and training sessions on a monthly basis to meet client expectations and assist and advise on continual improvement. Development and delivery of training may also be required for the supply chain if identified as part of continual improvement.

• Support with onboarding of new haulage partners in line with customer requirements .
• Advising and supporting haulage partners with customer requirements where necessary i.e. meetings and visits to hauliers, GDPR and Sharepoint expectations, performance monitoring and delivery compliance expectations.
• Assisting with the maintenance of data in various portals and client systems with regards to any health, safety and compliance data.
• Assisting with Non‑Conformance incidence as they arise.
• Reporting and investigation of incidents in line with policies, customer expectations and contractual obligations.
• Ensuring correct sign off and distribution of incident reports and investigations.
• Advising and implementing improvement plans to maintain high levels of compliance.
• Assisting with the quarterly Haulier Forum.
• Regular calls and meeting with hauliers.
• Regular calls, meetings and site visits to customers.
• Regular site visit reports to record observations, truck movements, good practice and areas of concern/improvement to be communicated to the wider team .
• Regular site visits and reports at material sources to record observations, truck movements, good practice and areas of concern/improvement to be communicated to the wider team .
• Review and advise improvements to H&S and compliance processes within Major Projects in line with the current BMS Project.
• Responsibility for compliance and discharging legal duties with regards to HR and Health & Safety to promote a safe, equitable and legally compliant work place.

• Understand and articulate expected HGV standards and GRS policies.
• Experience with haulage and transport operations.
• Knowledge and experience of FORS standards and audits.
• Excellent Health, Safety and Incident report writing skills with attention to detail and consideration of client expectations, policies and procedures.
• Consultative approach - can identify specific needs and requirements and driven to deliver a customer experience that exceeds expectations.
• Excellent attention to detail.
• Strong communication skills and able to build effective relationships at all levels across the GRS Group, hauliers and customers.
• Minimum NEBOSH General / Tech IOSH Membership.
• Driving license.
• CPC Awareness - desirable.
• Trainer qualification - desirable.

• 23 Days holiday + Bank Holidays.
• Death In Service Benefit.
• Bonus Scheme.
• Access to GP Line for you and your household.
• Employee Assistance Programme access with support provided for Financial, Legal and Health & Wellbeing.