Customer Assistant - Lexus Nottingham Tennis Centre

Lawn Tennis Association; Nottingham; On-site; GBP 20,000 - 30,000; Full time

Job summary

A sports organization in the UK seeks a dedicated Customer Assistant to deliver exceptional customer service and manage Front of House operations. The role emphasizes creating welcoming and inspiring experiences for all guests, ensuring the highest standards of facility presentation and operational excellence. The ideal candidate will support daily functions and contribute to a mission-driven atmosphere. The organization values diversity and inclusion, encouraging applications from various communities.

Qualifications

• Delivering world class customer service.
• Running Front of House operations.
• Ensuring the highest level of customer experience.

Responsibilities

• Lead in delivering customer service and facility presentation.
• Manage day-to-day functions, events, and setups.
• Ensure a welcoming atmosphere at the tennis centre.

Job description

Intro

Our vision is ‘Tennis Opened Up’, and our mission is to transform communities through tennis, focusing on three areas – making tennis welcoming, enjoyable and inspiring to everyone.

Role Responsibilities

The Customer Assistant will lead the way in delivering world class customer service and a 5* facility in terms of presentation and welcome, as well as delivering with excellence on all day‑to‑day functions, events, and setups. To be responsible for running the Front of House operations ensuring the highest level of customer experience.

Interview Timelines

Please note, the application window for this role closes at midnight on Sunday 11th January 2026. We reserve the right to close the job advert early or extend the advert depending on the volume of applications we receive. Interviews will take place in person at Lexus Nottingham Tennis Centre at a date to be confirmed.

Support to You

When applying for our roles, you will be asked as part of our application process if you require any adjustments or support during the recruitment process. Adjustments could include extra time for assessments, interview questions in advance, alternative formats for materials or wheelchair access. Any information you provide will be treated in confidence and only used to make sure you have the best possible experience with us. If you have any specific questions regarding your application or if anything’s unclear at all, please contact our recruitment team by emailing [e-mail].

Life at the LTA

The LTA, through its vision ‘Tennis Opened Up’, is committed to creating an inclusive environment where all colleagues feel included and a strong sense of belonging. We particularly welcome applications from people from ethnically diverse communities, deaf and disabled people, members of the LGBTQ+ community and people with lived experience of the UK’s many and varied communities. Read some of our colleague testimonials below and find out more.

“As a new mum, I’ve appreciated the LTA’s newly enhanced benefits, which have supported me during maternity leave and in my return to work. In total, I have been with the LTA for four years and love the diversity of my role.”

“Everyone’s respected in terms of the culture, ethnicity, and the background, so you don't feel inequal in any capacity. I remember how supportive my team had been during Ramadan, being fully understanding of its requirements and flexible with my work schedule.”

“As a new starter at the LTA, my experience has been overwhelmingly positive. Being a tennis fan, I was excited to join the organisation, and from day one, I’ve been impressed by everyone’s dedication to our mission of ‘Tennis Opened Up’, as well as promoting diversity, inclusion, and sustainability.”