Customer Care Assistant jobs in United States

Location: Cleveland, OH

Schedule: Hybrid, 1 day in office

About Us: H&M Landscaping is a Visterra Landscape Group platform partner ranking among North America's top 30 landscape service providers. Collectively, Visterra partner companies bring more than 200 years of expert landscape maintenance, enhancement, construction, sweeping, portering and critical winter services with a reputation for excellence in client service. Incumbent partner leaders guide day-to-day operations with teams that value safety, employee wellbeing and dynamic career pathways. Visterra is a back-to-back winner of Lawn & Landscape's Best Places to Work in Landscaping and has earned consecutive safety awards from the National Association of Landscape Professionals. For more information, visit www.vlgllc.com.

Base pay range: $70,000.00/yr - $80,000.00/yr

Pay: This range is provided by Visterra Landscape Group. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Role Overview

The Account Manager oversees the current landscape maintenance, sweeping, and snow removal accounts. The Account Manager will provide superior customer relations to external clients, increase enhancement sales, and promote H&M’s additional service lines. The Account Manager will maintain partnerships with Superintendents to meet H&M quality goals, with the Branch Manager to meet Safety and EBITDA goals, and with the Territory Sales Manager to meet Gross Revenue goals.

• Ensure site and team safety by maintaining a clean, operational vehicle, identifying hazards, and promoting safety awareness in alignment with NALP Safety Award goals.
• Serve as the primary point of contact for all assigned client accounts across maintenance, sweeping, ice control, and enhancement services.
• Foster strong client relationships by instilling confidence, delivering consistent communication, and ensuring a positive customer experience.
• Oversee service delivery by ensuring all contractual obligations and H&M quality standards are met; proactively address minor quality concerns.
• Drive account renewals by sustaining service excellence, managing expectations, and identifying opportunities to extend client partnerships.
• Utilize Aspire and Company Cam to maintain CRM accuracy, create proposals, document site visits, and support operational tracking.
• Collaborate with field leadership including Superintendents and subcontractors to support enhancement projects and address service issues.
• Generate enhancement sales by identifying site opportunities aligned with client goals and preparing accurate proposals and pricing.
• Represent H&M professionally by engaging in industry groups and maintaining awareness of market trends impacting customer needs.
• Support business development through relationship-building, visibility in the field, and strategic contributions to overall sales initiatives.

• Promote a culture of safety by ensuring full team compliance with the Visterra Safety Program and contributing to the achievement of an NALP Safety Award.
• Drive profitability by maintaining at least 95% client retention and selling all enhancements at or above a 60% gross margin.
• Support top-line growth by achieving a 2025 goal of $500K in enhancement sales across assigned accounts.

• 3+ years experience in the landscape industry or a horticulture-related field; degree is preferred but not required.
• Proficiency in MS Office; experience with Aspire is especially preferred.
• Valid driver’s license with a clean driving record for the past three years; ability to travel up to 90% of the time.
• Working knowledge of maintenance, sweeping, and snow removal equipment and vehicles.
• Must be able to pass a background check.
• Ability to perform field responsibilities and maintain physical capability as required.
• Strong analytical and organizational skills with the ability to meet deadlines accurately and consistently.
• Excellent attendance, punctuality, and a proactive, team-oriented mindset.
• Highly responsive to client needs and able to build strong, lasting customer relationships.

Visterra offers a challenging and rewarding working environment with opportunities for professional growth. The position includes an excellent compensation package and a comprehensive suite of benefits. The description here is intended to describe the general content and essential functions of the job and is not an exhaustive statement of duties, responsibilities, or requirements. We provide equal employment opportunities to all employees and applicants and prohibit discrimination or harassment of any type.

Mid-Senior level

Full-time

Sales and Business Development

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