Customer Care Advisor jobs in United States

Role: Full Time Sales Advisor / Location: Queensbury / Salary: £25,654 per annum (OTE £28,219) plus benefits / Hours of work: 40 hours per week - 5 out of 7 days, working a mixture of early and late shifts covering the stores opening and closing times.

We believe if we can deliver a good work life balance and promote the health and wellbeing of our people, there’s a good chance they will stay happy, engaged and driven to build a career with us. Some of our excellent benefits include:

• Competitive rates of pay reviewed on an annual basis
• Quarterly team bonuses averaging around 10-12% (up to a maximum of 25%)
• Additional day off for your Birthday
• Holiday entitlement of 28 days, increasing with service
• Training and support to help you develop a great career with us from day one
• Great pension and sharesave schemes
• Social events throughout the year
• Family friendly policies which include enhanced maternity, paternity and adoption packages
• Free on-site parking
• Cycle to work scheme and gym discounts
• Vouchers for important life events, birthdays and long service rewards
• Day off to volunteer for one of our charity partners
• Access to wellbeing support and employee assistance programme (EAP)

• Delivering excellent customer service in person, via email or on the telephone
• Maximising sales at every opportunity to help improve the performance of the store
• Work collaboratively in your team, helping to maintain a happy working environment
• Assist in all aspects of store operations, including maintaining the cleanliness and maintenance of the store
• Complying with health and safety standards, monitoring store security and ensure accurate completion of administration

Here at Big Yellow, people are at the heart of our business. When customers visit one of our stores, their journey begins with you. That’s why it’s essential you showcase your personality including integrity, empathy and a genuine passion to help others. We are a small but close-knit company, where each individual person matters. Despite our rapid growth over the past 25 years, we’ve maintained a strong family feel, and our success has come from great people, delivering an outstanding customer experience. We take a can-do attitude, combined with always doing the right thing whatever the challenge.

We take great pride in the culture we’ve created—a fun, supportive, and positive place to work. Our store teams are small, allowing colleagues to work closely together, build trust, and form strong relationships. The role itself is highly varied, making it ideal for those who enjoy a job where no two days are the same.

So, if you’re excited about this role but your experience doesn’t align perfectly with everything in the job description, we would encourage you to apply. It’s not just your skills we are looking for, its your personality. If you have a warm and friendly manner, great listening skills, a genuine desire to help others, a positive attitude and are not afraid of a challenge, please get in touch.

We are dedicated to building a diverse, inclusive and authentic workplace. We welcome applications from people from all walks of life regardless of race, gender, religion, sexual orientation, responsibilities for dependents, age, physical or mental disability or offending background. If you require us to make any adjustments to our interview process, then please let us know.

Find Out More About Life At Big Yellow