Continuous Improvement jobs in United Kingdom

Technology Demand and Governance Manager page is loaded## Technology Demand and Governance Managerremote type: Hybridlocations: London, UK: Nairobi, IHUB, Kenyatime type: Full timeposted on: Posted Todayjob requisition id: JR00001004The International Rescue Committee (IRC) responds to the world's worst humanitarian crises, helping to restore health, safety, education, economic wellbeing, and power to people devastated by conflict and disaster. Founded in 1933 at the call of Albert Einstein, the IRC is one of the world's largest international humanitarian non-governmental organizations (INGO), at work in more than 40 countries and 29 U.S. cities helping people to survive, reclaim control of their future and strengthen their communities. A force for humanity, IRC employees deliver lasting impact by restoring safety, dignity and hope to millions. If you're a solutions-driven, passionate change-maker, come join us in positively impacting the lives of millions of people world-wide for a better future.We aim to make our programs a model for the highest global standards and to cultivate power and lasting change not just for our clients but for all people affected by humanitarian crises. To achieve that vision, the IRC’s Technical Excellence (TE) group, located within the Crisis Response, Recovery and Development (CRRD) Department, provides technical assistance to IRC’s country program staff and shares what we learn to influence policy and practice. IRC’s Technical Excellence team is comprised of four sector teams or “Units” which have deep expertise in their respective fields: Education, Economic Wellbeing, Health, and Violence Prevention and Response, as well as teams which provide measurement and finance/grant management support. Technical teams are also matrixed with a team that focuses on the quality and content of cross-sectoral programming in emergency responses.IRC’s Technical Excellence teams offer five core services to IRC country programs and the wider organization: 1. Program Design: We support country and regional teams to design state of the art programming, incorporating the best available evidence, cost data, and expertise of what has worked elsewhere, together with the knowledge that country teams, partner organizations and our clients bring to the table. 2. Quality Assurance: We partner with our measurement teams to design and drive the use of indicators to measure progress towards outcomes. We partner with regional and country teams to review program delivery progress and help address implementation challenges and adapt interventions to changed circumstances. 3. Business Development: We partner within and outside the IRC to design winning bids and identify winning consortia; we deploy technical expertise in public events and private meetings to position IRC as a partner of choice. 4. Research & Learning: We partner with our research lab to design cutting edge research to fill evidence gaps, and with country teams to learn from implementation such that we continuously improve our future design and delivery. 5. External Influence: We showcase the IRC’s programs, technical insights and learning to influence and improve the humanitarian sector’s policy and practice.**Job Overview/Summary**IRC’s Strategy 100 sets ambitious goals for IRC to improve the scale and quality of our programs. To deliver on this mandate, IRC has developed the Technology 100 strategic plan, which sets out how technology will be used to achieve these aims. A key recommendation of this plan is the establishment of an expanded Technology for Programs (ICT4P) function to both ensure complementarity between existing efforts in this area, and to identify highest priority areas for expansion. • The Manager will play a critical role within the METAL/IT department, serving as a key coordinator and administrator for the organization's AI governance processes, technology demand management, and strategic AI initiatives. This position sits at the intersection of technology, program delivery, and organizational innovation, ensuring that technology investments (particularly AI-driven solutions) are prioritized, governed, and delivered in support of IRC's humanitarian mission. • Reporting to the PTI Lead, this role will facilitate the effective adoption and governance of AI technologies across the organization while supporting the delivery of strategic AI initiatives and coordinating technology demand from program teams. The position requires a balance of process administration, project coordination, stakeholder engagement, and community building to advance IRC's responsible and impactful use of technology in humanitarian response. • The primary goals of this position are to streamline AI governance workflows, ensure successful delivery of strategic AI projects, foster organizational learning and collaboration around AI innovation, and support the technology demand management process to better serve program needs.**Major Responsibilities:**• Administer AI tool governance processes by moving requests through approval workflows, serving as primary contact for staff, convening Governance Committee meetings, identifying process bottlenecks, and maintaining comprehensive records of approved tools and risk assessments; updating our intranet regularly; advancing SoPs on AI tools by coordinating among various teams • Coordinate project management for AI for Business Development and AI for Partnerships initiatives by tracking deliverables and milestones, facilitating cross-team coordination, organizing meetings, and communicating status to stakeholders; drafting updates for broad communications • Support the AI Community of Practice by creating meeting agendas, identifying and coordinating with speakers, curating and disseminating AI news and resources, managing knowledge repositories and knowledge posted on our intranet, facilitating connections between staff, and tracking engagement metrics • Administer the Technology for Program Central Demand Pipeline by supporting intake processes, routing requests to appropriate teams, collecting feedback to identify patterns, preparing briefings for demand review meetings, and tracking request status • Facilitate cross-functional collaboration by building stakeholder relationships across IT, METAL, programs, and country offices, translating between technical and non-technical audiences, identifying alignment opportunities, and escalating issues to leadership • Contribute to strategic planning and reporting by providing data-driven insights on demand patterns and governance trends, preparing dashboards and reports for leadership • Promote responsible and ethical technology use by championing responsible AI practices, integrating ethical considerations into decision-making, raising awareness of risks in humanitarian contexts, and supporting development of guidance on responsible AI use***Key Working Relationships:***Position Reports to: Program Technology Innovation, Lead Position directly supervises: N/A Indirect Reporting: N/A Other Internal and/or external contacts: describe the nature of departments or groups the position influences or requires support from to accomplish objectives. Internal: IT, METAL, External:**Job Requirements**The requirements should establish a baseline (minimum) for educational background, previous work experience, professional knowledge or certification, specific skills and strengths and any other skill necessary to perform the essential functions of the job.**Education:** • Bachelor's degree in Information Technology, Business Administration, International Development, Project Management, Public Health or related field required**Work Experience:** • 5-7 years of progressive professional experience in project coordination, technology management, program operations, or related