Senior Customer Success Executive

Fliplet; City of London; On-site; GBP 50,000 - 70,000; Full time

Job summary

A dynamic technology company in London is seeking a highly skilled Senior Customer App Developer to lead technical builds and configure client apps. This role will involve project delivery, mentoring junior developers, and ensuring exceptional client experiences. Candidates should have 3-4+ years in SaaS implementation or app development, with strong technical aptitude in low-code platforms. Excellent collaboration skills are essential as you will work closely with various teams to deliver high-value solutions.

Benefits

Mentoring opportunities

Dynamic work environment

Qualifications

• 3–4+ years in a SaaS implementation, app development, or similar role.
• Experience in managing multiple client-facing projects.
• Strong technical aptitude; low-code/no-code experience beneficial.

Responsibilities

• Lead end-to-end delivery of client app projects.
• Manage multiple Service Day engagements simultaneously.
• Provide clear guidance to clients post-delivery.

Skills

Project delivery

Problem-solving

Client collaboration

Technical aptitude

Education

SaaS implementation experience

Experience in app development

Tools

Fliplet Studio

HTML

CSS

Job description

WhoareFliplet?

Flipletisastart-uponamissiontohelpanyonecreatemobileorwebappswithouthavinganycodingskills.Usedbyover80leadinglawfirmsandprofessionalservicecompanies,ourproductisunrivalledinthemarketplaceandasaresult,wearegrowing.

Flipletcombinesthebenefitsofno-codetoolswiththefeaturecustomisationofopen-sourcesoftware.Weareanapp-buildingplatformwithglobalclients.Thisisanamazingopportunitytojoinabusinessthatisintherelativelyearlystagesofgrowth,yethasalreadybuiltafantasticreputationintheindustry.Wehaveover120,000usersofourtechnologyeverymonthinover20countries.Ourlargestclientsareinthelawindustry,butourclientbaseiscontinuingtogrowandwe’relookingforambitiouspeopletojointhenextstageofourjourney.

TheRole

FlipletislookingforahighlyskilledandtechnicallyconfidentSeniorCustomerAppDeveloper(CustomerSuccessExecutive)tojoinourCustomerSuccessteam.Thisroleiscentraltodeliveringhigh-impactServiceDayprojects,supportingclientadoption,andensuringcustomersgainmeaningful,measurablevaluefromtheFlipletplatform.

Youwillleadthetechnicalbuildandconfigurationofclientapps,manageend-to-enddeliveryofServiceDayengagements,andworkdirectlywithstakeholderstodesign,build,andoptimiseappsolutions.Thisrolesuitssomeonewhoenjoysamixofprojectdelivery,problem-solving,appdesign,andclientcollaboration.

YouwillpartnercloselywithAccountManagers,CustomerSuccessleadership,andourProductandSupportteamstoensureclientneedsareunderstood,scopedcorrectly,anddeliveredtoanexceptionalstandard.YouwillalsomentorJuniorAppDevelopers,contributetodeliverybestpractices,andplayakeyroleinelevatinghowwebuildanddeliverclientsolutionsthroughFliplet.

Thisisahands-on,delivery-focusedroleforsomeonewhothrivesinafast-movingSaaSenvironment,enjoysownership,andcanturnrequirementsintoelegant,scalable,user-friendlyappexperiences.

CustomerSuccessSeniorAppDeveloper

Mission:Deliverhigh-valueappprojectsandclientsolutionsusingServiceDays,ensuringcustomersmaximiseadoptionwhilemaintainingcommercialviabilityandlongevity.

KeyResponsibilities

ServiceDayDelivery&TechnicalAppDevelopment

• Leadend-to-enddeliveryofclientappprojects,owningeverythingfromrequirementsgatheringtofinaldeployment.
• ManagemultipleServiceDayengagementssimultaneously,ensuringhigh-quality,on-timedelivery.
• ScopeandestimateServiceDayworkaccurately,translatingclientneedsintoclear,deliverableplansthatalignwithcommercialcontracts.
• WorkdirectlywithStudioUsers,ProductOwners,andprojectstakeholderstodesign,configure,andbuildappfeaturesandfunctionality.
• Produceprototypes,proofsofconcept,andfullyconfiguredappscreensusingFlipletStudio(fullplatformtrainingprovided).
• Ensureallbuildsarescalable,supportable,andalignedtobestpracticesacrossUI,UX,datastructures,performance,andmaintainability.
• Documentallbuilddecisions,configurationsteps,andtechnicalconsiderationsforinternalandclientuse.
• Provideclearguidancetoclientsonhowtomaintain,update,orextendtheirappsafterdelivery.

ClientEngagement&Adoption

• SupportDrivestrongadoptionandmeasurableclientoutcomes.
• Leadappadoptionworkshops,buildreviews,andtrainingsessionstomaximisevaluefromServiceDaydelivery.
• Reviewclientworkflows,usecases,andappanalyticstoidentifyopportunitiesforoptimisation.
• Adviseclientsonbestpracticesforappdesign,configuration,contentmanagement,integrations,andreleasecycles.
• Ensureclientsunderstandhowtomaintaintheirappsandmakeinformeddecisionsaboutfutureenhancements.
• TrackandreportonCSATforallengagements,ensuringconsistentlyhighsentimentandproactivelyresolvinganydissatisfaction.

ProjectGovernance&DeliveryStandards

• Ensurehigh-quality,commerciallyviabledelivery.
• Maintainaccurateprojectnotes,timelines,anddeliverablesthroughouttheServiceDaylifecycle.
• Upholddeliverystandardsforscoping,configuration,QA,documentation,andhandover.
• EnsureeveryServiceDayislogged,justified,andtracked,preventingscopecreepandprotectingcommercialmargins.
• ParticipateininternalQAprocessesandcontributetodefiningqualityframeworksfortheCSfunction.

CustomerRelationshipManagement&Insights

• Supportclientsasatrustedtechnicaladvisorthroughouttheirappjourney.
• ActastheleadtechnicalcontactduringServiceDaydelivery,communicatingprogress,risks,andrecommendations.
• SurfaceexpansionopportunitiestoAccountManagersbasedonobservedneeds,upcomingfeatures,orclientambition.
• SharestructuredinsightsfromServiceDayswithProduct,Support,andCSLeadershiptoinfluenceroadmapprioritiesandcustomerstrategy.
• Contributetopredictiveriskidentificationusingclientbehaviour,projectblockers,andadoptionsignals.

Mentoring,Enablement&ContinuousImprovement

• StrengthentheCSteam’scapabilityandbuildrepeatableexcellence.
• Providementoring,coaching,andsupporttoJuniorAppDevelopers.
• Reviewtheirdesigns,prototypes,documentation,andclientdeliverablestoensurequality.
• Contributereusablecomponents,templates,andbest-practiceframeworkstoimprovedeliveryefficiencyacrosstheteam.
• SupportdevelopmentofCSmethodologies,deliveryframeworks,documentationstandards,andinternaltrainingresources.
• DriveinnovationbyrecommendingwaystoimproveServiceDayworkflows,deliveryefficiency,andappdevelopmentpractices.

ProductKnowledge,TechnicalExpertise&InternalCollaboration

• RepresentthetechnicalvoiceofCSwithintheRetentionfunction.
• MaintaindeepknowledgeofFlipletStudioandemergingfeatures.
• WorkcloselywithProductManagerstotestanddocumentnewfeaturesaheadofrelease.
• IdentifyrecurringtechnicaltrendsfromServiceDayworkandfeedtheseintoproductimprovements.
• CollaboratewithSupporttoresolveclientissuesuncoveredduringdeliveryandprovidecontextforrecurringbehaviour.

PerformanceMetrics(TrackedMonthly)

Strongperformersconsistentlyachieve:

• HighclientCSATforallServiceDayengagements
• AccurateprojectscopinganddeliverywithinagreedServiceDayestimates
• RepeatServiceDaybookingsandstrongclientsentiment
• Identificationofqualifiedexpansionopportunities(CQLs)forAMsHigh-qualitybuildswithminimalreworkorescalations
• Strongcontributiontotemplates,documentation,andteamcapability

Requirements

Experience

• 3–4+yearsinaSaaSimplementation,appdevelopment,technicalconsulting,orsimilarrole
• Provenexperiencemanagingmultipleclient-facingprojects
• Strongtechnicalaptitude—low-code/no-codeexperiencehighlybeneficial
• Experiencegatheringrequirements,estimatingwork,anddeliveringstructuredbuilds
• KnowledgeofUI/UXprinciplesorexperiencedesigninguserinterfacesisadvantageous
• Experiencementoringorsupportingjuniorcolleaguesisaplus

TechnicalSkills(nicetohave)

• BasicunderstandingofHTML,CSS,orJavaScript(beneficial,notessential)
• Familiaritywithmobile/webappconfiguration
• Understandingofdatastructures,workflows,orintegrations