Workshop Controller Reading Service & Support

HGVTraders LTD.; Wolverhampton; On-site; GBP 35,000 - 45,000; Full time

Job summary

A leading automotive service company in Wolverhampton is seeking an experienced Workshop Controller to manage and inspire their workshop team. The role involves ensuring smooth workflow, compliance with regulations, and delivering exceptional service. Ideal candidates have a strong background in workshop management and excellent leadership skills. Join a respected company known for its commitment to excellence and award-winning culture.

Benefits

Award-winning induction and support

Great company culture

Qualifications

• Proven experience in a workshop controller or supervisory role within a commercial vehicle environment.
• Strong understanding of workshop processes and compliance.
• Ability to lead, inspire, motivate, and manage a team.

Responsibilities

• Manage the flow of work through the workshop, ensuring quality and compliance.
• Create job cards and allocate work to technicians.
• Monitor job progress and authorizations for additional work.

Skills

Leadership

Process-driven

Inspire & Lead

Organisation

Communication

Professional skills

IT skills

Tools

R2C

Truckfile

Kerridge

Job description

Rygor Service Solutions is looking for an experienced and motivated Workshop Controller to help lead and inspire their commercial vehicle workshop team at their Vehicle Maintenance Unit (VMU) in Reading.

The successful candidate will be responsible for managing the flow of work through the workshop, ensuring the quality and compliance of all tasks carried out. With a focus on maximising utilisation, efficiency, and profitability, the Workshop Controller will guide and support the team to deliver exceptional service to our customers, while maintaining the highest standards of safety and compliance.

What you’ll be doing

• Ensure all Rygor workshop processes are followed for every job.
• Create job cards, pre‑time jobs, and allocate work to technicians to maximise sold hours and efficiency.
• Monitor job progress and obtain authorisation for any additional work when required.
• Ensure 100% sign‑off on completed inspections to guarantee our customers’ Operator’s Licenses remain safe and legal.
• Issue VOR reports accurately and within agreed timeframes.
• Identify and record all warranty items; ensure replaced parts are labelled, documented, and processed correctly.
• Audit job packs to ensure accuracy before passing to administration/invoicing.
• Monitor and manage workshop loading to maintain smooth workflow.
• Measure technician performance and activity, ensuring a first‑time fix culture with quality and compliance.
• Maintain workshop cleanliness, organisation, and compliance with Rygor standards.
• Ensure all service processes (including quality checks and MOT preparation) and company policies are adhered to.
• Ensure compliance with statutory requirements, including health & safety, vehicle legislation, trading standards, and fire regulations.
• Manage scheduling and deadlines effectively to support customer requirements.
• Provide outstanding customer service to both internal and external customers and suppliers, upholding the reputation of Rygor Service Solutions.

Skills & Behaviours

• Leadership: Proven experience in a workshop controller or supervisory role within a commercial vehicle environment.
• Process‑driven: Strong understanding of workshop processes, compliance, and Operator’s License responsibilities.
• Inspire & Lead: Ability to lead, inspire, motivate, and manage a team of technicians.
• Organisation: Excellent organisational and scheduling skills.
• Communication: Strong communication and customer service abilities.
• Professional skills: Focused on delivering efficiency, profitability, and compliance.
• IT: Good IT skills with experience in workshop/maintenance management systems (R2C, Truckfile, Kerridge, etc. advantageous).

Our Process

To apply, please submit a full, current CV. Once your application has been reviewed, we will contact you to let you know whether your application will progress to the next stage.

About the Company

Rygor Group are an award‑winning, multi‑franchise Dealer Group with branches across England, offering extensive coverage for customers throughout the M5, M4 and M42 corridors. Their business has gone from strength to strength in recent years, with significant investment in site renovations nationwide and exciting expansions, including the launch of a brand‑new Mercedes‑Benz Passenger Car Aftersales facility in 2024.

Their commitment to excellence has earned them multiple industry and network awards, and in 2025, they were proud to be named Employer of the Year at the prestigious Motor Trader Awards. They also received the Silver award for their onboarding experience at the ICE awards, meaning that if you're considering a new career with Rygor, you can be confident you'll receive an award‑winning induction and support from day one.

They are officially a Great Place to Work™ (multiple years running), and their company culture truly reflects their core values: Rewarding, Reliable, and Respectful. Exceptional customer service is at the heart of what they do, and so is creating an environment where their team can thrive.

Rygor Group comprises a diverse collection of UK automotive businesses, with a primary focus on trucks, vans, coaches, passenger cars, armoured vehicles, body repairs and coachbuilding. Through the hard work of their team members, they have secured their position as one of the UK’s top automotive Groups, with a turnover of circa £300m a year.