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Customer Service Advisor
Job summary
A growing service company in Birmingham is looking for a Customer Service Advisor. The role entails supporting drivers and ensuring customer satisfaction through effective communication and problem-solving. Ideal candidates will have a passion for customer service and the ability to handle high call volumes in a dynamic environment. The position offers 25 days of annual leave plus additional benefits.
Benefits
Qualifications
- Strong enthusiasm and passion for customer service.
- Experience in handling a high volume of calls.
- Ability to work well under pressure.
Responsibilities
- Answer inbound phone calls and ensure drivers feel supported.
- Solve driver problems quickly and efficiently.
- Build and maintain positive relationships with customers.
Skills
Customer Service Advisor role at Engineius in Birmingham. You will be part of the Service delivery team with responsibility for making sure that both our drivers and customers are happy.
- Answering inbound phone calls from our driver network and ensuring that drivers feel supported by providing any required assistance.
- Solving driver problems quickly and efficiently.
- Using our online system and technology to identify when outbound calls to drivers are needed, and guiding drivers so they deliver the vehicle to the customer’s instructions and timings.
- Building and maintaining positive relationships with customers by calling proactively to resolve potential issues and ensuring email requests are actioned quickly and accurately.
Essential
- Enthusiasm and passion for customer service
- Enjoys problem solving
- Experience handling a high volume of calls
- Able to work well under pressure and multitask
- Enjoys relationship building and communicating with customers and suppliers over the phone
- A desire to take responsibility
- Resilience
- Willingness to learn and take on new challenges
Desirable
- Geographical knowledge
- Vehicle knowledge
- Ambition to progress in a rapidly growing business
You will be part of a growing and ambitious company with a supportive team. The role is based in Birmingham city centre at Somerset House, with additional benefits including a gym in the building, social events, and wellbeing initiatives. You will receive 25 days of annual leave plus bank holidays, with an additional day per completed year of service up to 30 days.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.