Client Advisor - construction

Marsh McLennan International; Worcester; Hybrid; GBP 30,000 - 45,000; Full time

Job summary

A leading insurance broker in the UK is looking for a Client Advisor to join their Construction Team. You will manage client relationships, handle renewals, and ensure client needs are met while working closely with Client Executives. Ideal candidates will have insurance experience and strong communication skills. This role supports hybrid work, promoting flexibility and collaboration.

Benefits

Professional development opportunities

Inclusive culture

Flexible working environment

Qualifications

• Prior experience in the Insurance industry as a Client Advisor or aiming for a Senior Client Advisor role.
• Strong written and verbal communication skills.
• Ability to manage multiple tasks simultaneously.

Responsibilities

• Manage day-to-day client queries, renewals, and amendments.
• Work with Client Executives to identify and meet client needs.
• Build and maintain relationships with clients and prospects.

Skills

Organizational skills

Attention to detail

Communication skills

Negotiation skills

Relationship management

Tools

Microsoft Office

Job description

Overview

Client Advisor

We have an exciting opportunity here at Marsh Belux, as we’re looking to recruit a Client Advisor to join our Construction Team. Within your role you’ll be responsible for servicing both new & existing clients. In this role, you will be responsible for working collaboratively with the Client Executives, in servicing a book of clients, whilst supporting and handling the day-to-day activities including renewals, mid-term adjustments and technical client queries.

Responsibilities

• Manage day-to-day queries, renewals, amendments and mid-term adjustments for several accounts.
• Work on all aspects of account management and service delivery to clients, ensuring client needs are identified and met in line with agreed service standards and strategies.
• Work effectively with Client Executives and the wider Client Advisor team to retain and generate new business, by leveraging strategy information and managing contract reviews along with midterm changes, helping to contribute to branch performance.
• Build and maintain relationships with clients, prospects and the wider Marsh network to provide best in class service and drive growth.
• Offer technical support for complex or high-priority relationships when needed to ensure relationship satisfaction and maintain a mutual internal and external understanding.
• Serve as a client contact for day-to-day needs and be available to provide technical support to ensure maintain client satisfaction.
• Maintains a detailed understanding of changing market condition and understands and complies with all compliance, professional and transparency standards to better serve clients.

Qualifications and Requirements

• Previous experience in the Insurance industry, whether it is a Client Advisor or an individual looking to develop their career by moving into a Senior Client Advisor role.
• Excellent organizational skills and attention to detail with the ability to manage multiple tasks simultaneously.
• Proficiency in Microsoft Office Applications.
• Strong written and verbal communication skills.
• Confidence to advise and negotiate.
• The ability to build, manage and develop relationships.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.