Customer Success Executive at Cameron Pink

School Result; Woking; Hybrid; GBP 35,000 - 40,000; Full time

Job summary

A dynamic SaaS company in Woking is looking for a Customer Success Executive. In this hybrid role, you will help customers optimize digital solutions, building strong relationships and ensuring satisfaction. Candidates should have 2+ years of experience in customer success or account management and a passion for technology. This position offers a salary of £35,000–£40,000 plus OTE incentives and equity options.

Benefits

Equity options

Retail discounts

24/7 GP access

Qualifications

• 2+ years in Customer Success, Account Management, or SaaS implementation.
• Experience with CMS platforms (e.g., WordPress, Drupal).
• Passion for technology and digital transformation.

Responsibilities

• Serve as the primary post-sale contact for assigned accounts.
• Guide onboarding, configuration, and best practices.
• Monitor account health, usage, and feedback.

Skills

Customer Success

Analytical mindset

Strong communication

Tools

CMS platforms (e.g., WordPress, Drupal)

Marketing automation tools (e.g., HubSpot)

Job description

Customer Success Executive at Cameron Pink

Cameron Pink is hiring a Customer Success Executive to join its fast-growing SaaS team in Woking, Surrey. This hybrid role offers a competitive salary of £35,000–£40,000 per annum, plus up to £5,000 in OTE incentives, equity options, and a comprehensive benefits package. If you’re passionate about helping customers thrive and want to make a measurable impact, this is your opportunity to become a trusted partner in digital transformation.

Key Information

• Job Title: Customer Success Executive
• Location: GU22, Woking, Surrey (Hybrid: minimum 3 days in office)
• Work Type: Full-Time
• Salary: £35,000–£40,000 + up to £5,000 OTE + Equity Options
• Contract Type: Permanent
• Application Deadline: Rolling (early application encouraged)

Why This Role Stands Out

You’ll join a dynamic tech environment where your work directly shapes how customers use digital solutions, drives ROI, and builds long-term relationships. From onboarding to ongoing support, you’ll be the voice of the customer—guiding success, influencing product development, and ensuring zero attrition across your accounts.

Key Responsibilities

• Serve as the primary post-sale contact for assigned accounts
• Guide onboarding, configuration, and best practices for digital experience management
• Create tailored success plans aligned with customer goals
• Monitor account health, usage, and feedback to ensure satisfaction and retention
• Conduct Benefits Realisation exercises to identify added value
• Collaborate with Sales, Product, and Support teams to resolve issues
• Represent the customer voice internally to influence product enhancements
• Maintain loyalty and engagement across your customer base

Candidate Profile

You’ll thrive in this role if you have:

• 2+ years in Customer Success, Account Management, or SaaS implementation
• Experience with CMS platforms (e.g., WordPress, Drupal) or similar digital tools
• Passion for technology and digital transformation
• Strong communication, presentation, and relationship-building skills
• Analytical mindset with the ability to turn data into actionable insights
• Proactive, organized, and customer-focused approach

Bonus Skills

• Training in sales/account management (e.g., Target Account Selling)
• Experience with marketing automation tools (e.g., HubSpot) or support tracking platforms
• Public sector experience
• Growth mindset and eagerness to learn

Cameron Pink offers a robust package designed to support your career and wellbeing:

• Competitive salary + performance-based incentives
• Equity options to share in company success
• Retail discounts, 24/7 GP access, and wellness support
• Hybrid working model for better work-life balance
• Direct mentorship from a successful entrepreneur
• Opportunity to contribute to projects impacting millions of users

Join Our Official Channels for more Jobs & Scholarship

No comment's at the moment!, Be the first to post a comment.